medical office manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Forward-thinking Medical Assistant bringing more than 4 years of experience working for fast-paced physician practices.Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

  • Reading Comprehension
  • Policy Management
  • Patient Admission
  • Team Leadership
  • Office Supplies and Inventory
  • Time Management
  • Planning and Prioritization
  • Regulatory Issues
  • Billing Processes
  • Payroll Oversight
  • Critical Thinking
  • Reception Management
  • Effective Multitasking
  • Reminder Calls
  • Staff Scheduling
  • Attention to Detail
  • Electronic Health Records Systems
  • EMR Software
  • Insurance Eligibility and Verification
  • Patient Registration
  • Patient Demographics
  • Coding Team Coordination
  • Referral Verification
  • Information Assistance
  • Patient Relations
  • Medical Procedures Scheduling
  • Patient Data Privacy
Work History
03/2020 to 08/2022
Medical Office Manager Concentra Amarillo, TX,
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Managed 3-6 employees with various personalities and from different cultures for large 4-physician practice.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Consulted with healthcare professionals on business decisions.
  • Assisted with regulatory issues such as compliance.
  • Built relationships with physicians to create steady referral pipeline.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
07/2018 to 03/2020
Medical Assistant Southern Nevada Health District Las Vegas, NV,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Ambulated, turned and positioned patients.
01/2012 to 07/2018
Deli/Bakery Manager Lowes Foods Sanford, NC,
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
Expected in 09/2018
Associate Of Applied Science: Medical Assisting
Vatterott College - Oklahoma City - Oklahoma City, OK

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Resume Overview

School Attended

  • Vatterott College - Oklahoma City

Job Titles Held:

  • Medical Office Manager
  • Medical Assistant
  • Deli/Bakery Manager


  • Associate Of Applied Science

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