Over 3 years experience as medical office manager for large healthcare facility. Promoted from medical assistant to supervisor and now medical office manager. Excellent organizational skills utilized in coordinating activities for a office staff of eight. Responsibilities include staff training, supervision, implementation of office procedures and processes, customer liaison and support and preparing surgical diagnostic manuals. Sound work ethic coupled with strong communication and interpersonal skills ensures maximum efficiency is maintained. An experienced office manager who successfully managed the daily operations of a demanding office. Efficiently directed office support activities including staff training and supervision, activity and task scheduling, management and improvement of internal processes. A results-driven manager who interacts effectively with a diverse group of people. A well qualified office manager with versatile skills including scheduling and planning, customer service and patient care. Excellent problem-solving skills evident in ability to manage patient complaints and appropriate triage of medical issues
organizational and planning skills
attention to detail
oral and written communication skills
ability to multitask
Efficient and reliable team player
CPR/First Aid certified
Proficient in charting, billing and managing finances
Proficiency in Medical terminology, anatomy and physiology
Medical Office Manager, 01/2006 to Current Brown Medical Center – 3726 Dacoma St Houston, TX 77092
Oversees and organizes medical office staff to include scheduling, appropriate medical training and implementation of job duties
Administrative duties to include managing surgical and clinical schedule, financial reporting, insurance verification, per-certifications, address patient financial obligations and manage petty cash and staff travel reimbursement
Manage and implement OSHA and HIPPA compliance regulations
Proficient in electronic medical record (Eclinicals and Mysis)- responsible for training staff in Eclinicals
Assist staff with patient care duties including dressing changes, stitch removal and X-rays.
Coordinate costumer care by personally responding to patient complaints and medical issues
Medical Assistant, 01/2005 to 06/2007 Beamer Urgent Care – 10851 Scarsdale Blvd., Suite # 130 Houston, TX 77089
Performed various medical procedures including assessing vital signs, injections, phlebotomy, pediatric immunizations, EKG's and autoclaving
Assisted the physician with minor surgical procedures and pap smears
Administrative duties including charting (Medisoft proficient) and filing, telephone triage, insurance verification, medical billing, handling prescription refills, financial transaction management.
Medical Assistant (Externship), 01/2004 to 01/2005 Felipe Rios, MD – 8208 Gulf Freeway, Houston, TX 77089
Performed various medical procedures including assessing vital
signs, phlebotomy, pulse-oximetry, EKG's, 24 hour Holt monitoring, bone densiometry.
Administrative duties including telephone triage and managing prescription refills
Hostess, Waitress and Customer Service Liason, 01/2002 to 01/2004 The Warwick Hotel
Telephone triage and managing financial transactions
Provided service to guests including meal services
Provided customer relation services including welcoming guests
High School Diploma: 2003 Parkview Baptist School - 4151 Southwest Fwy Houston, TX 77027
Diploma: Medical Assistant Certification, 2004 National Institute of Technology - 4150 Westheimer Road Suite 200, Houston TX 77027 Received three awards/honors for high performance in educational studies
Nursing, Did not graduate San Jacinto College - 13735 Beamer Rd Houston, TX 77089 Took several core classes for nursing. Did not complete due to illness and subsequent death of my mother.
Bilingual Excellent Reference available upon request