Insurance professional with over 10 years of customer service experience. A performance oriented senior adjuster with proven problem-solving skills in a fast paced and heavy volume environment. More specifically, I have competed in rental sales, held liability investigations, completed inspections and damage appraisals to resolve both auto and property claims. While diversifying my claim experience I have maintained a very high caliber of customer service. I am currently seeking an opportunity for a position which will challenge me and also allow me to further develop the skills I have acquired. I have also shown to be highly adaptive when executing new skills during a career transition. I firmly believe that it is equally important to the success of an individual that they follow company policy, adhere to guidelines and maintain reliability as it is that they are energetic, proficient and innovative in their work. These are the standards to which I hold myself accountable.
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• Managed moderate to complex medical claims for customers injured in auto losses.
• Coordinated independent medical evaluations for causality of suspicious injuries.
• Made analytical decisions in determining medical action plans and setting reserves for monetary payouts on each claim.
• Placed outgoing calls to attorneys, providers and insureds to maintain communication throughput the claims process.
• Handled inbound calls for claim status and billing issues for PIP claim handling.
• Maintained empathy and customer care while monitoring the treatment for each party.
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