Eager to obtain a career, which will offer me the opportunity to utilize organizational,
interpersonal, and technological skills, as well as provide me with advanced training and experience in my field.
Recruiting and hiring expert
Knowledge of Medicaid statutes and regulations
Finely tuned organizational skills and ability to multitask, managing varying priorities
Phenomenal work ethic, determination to exceed expectations
Above average computer skills with Sharepoint, Microsoft Office, PowerPoint, and Excel
Medical Management Specialist, Amerigroup
Confidently manage the overall operation of patient care, including quality assurance, patient care, safety risk management, teammate satisfaction, and quality index scores.
Educate members and or staff on state and federal statutes, rules and regulations governing health care services.
Facilitate an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Investigate and reported issues relating to patient care or conditions that might hinder patient well-being.
Accurately document, research and resolve customer service issues.
Customer Service Supervisor, 04/2011 to 06/2013 Xerox
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Evaluated consumer reports on a monthly basis.
Prepared reports and communication for senior management and clients.
Bachelor of Arts: Sociology, 2012 Middle Tennessee Stae University -
Emphasis in Family Studies and Healthcare Services