medical call center specialist resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Self starter with proven ability to work under pressure and meet deadlines. Detail-oriented with excellent organizational and problem solving abilities.
Skills
Microsoft Word 2010 (3 years), Microsoft Excel (3 years), Microsoft Office (3 years), Microsoft Powerpoint,
Microsoft Outlook (3 years)
Work History
Medical Call center Specialist, 02/2014 - 04/2016 Concentra – Baytown, TX,
Answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting.
Updates and maintains information in department data applications.
Schedules patient appointments, gives appointment information and provides general information within
specified departmental guidelines.
Customer Service Representative, 05/2013 - 08/2015 Titlemax, Inc. – Richmond, VA,
Provide exceptional call quality on every call, building on Capital One's brand through great customer service
- Demonstrate strong written and verbal communication skills with both internal and external customers.
Service accounts through active listening, engagement and problem solving through critical thinking,
demonstrated by strong customer experience results.
Balance business intent and our customer's needs to design creative solutions that make our customers lives
better and show advocacy for the customer.
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