Self starter with proven ability to work under pressure and meet deadlines. Detail-oriented with excellent organizational and problem solving abilities.
Microsoft Word 2010 (3 years), Microsoft Excel (3 years), Microsoft Office (3 years), Microsoft Powerpoint,
Microsoft Outlook (3 years)
Medical Call center Specialist, 03/2014
to 05/2016 Medical Group llc – Richmond,
Answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting.
Updates and maintains information in department data applications.
Schedules patient appointments, gives appointment information and provides general information within
specified departmental guidelines.
Customer Service Representative, 06/2013
to 09/2015 Capital One – Chester,
Provide exceptional call quality on every call, building on Capital One's brand through great customer service
- Demonstrate strong written and verbal communication skills with both internal and external customers.
Service accounts through active listening, engagement and problem solving through critical thinking,
demonstrated by strong customer experience results.
Balance business intent and our customer's needs to design creative solutions that make our customers lives
better and show advocacy for the customer.
Sales Associate, 03/2010
to 01/2014 Foot Locker – Chesterfield,
assisting customers with sales
-stocking and organizing shelves
-answering questions about company policies, merchandise, and services.
High School Diploma: 2015 J Sargeant Reynolds Community College -