Medical Billing and Collections Specialist Resume Example
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MEDICAL BILLING AND COLLECTIONS SPECIALIST
Summary
Dedicated Accounts Receivable Specialist with 21 years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.
Skills
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Experience
Nursecore | Chicago , ILMedical Billing and Collections Specialist06/2020 - Current
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Partnered with cash application team and credit manager on timely and accurate posting of remittances.
- Accepted and processed customer payments and applied toward account balances.
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of hundred of invoices monthly.
- Oversaw disputes resolution and reconciliation for hundreds of client accounts.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Nursecore | Clearwater , FLCentralized Scheduler/Triage Phone Operator
- Scheduled and confirmed appointments.
- Managed more than seventy-five incoming calls per day.
- Sorted incoming mail and directed to correct personnel each day.
- Answered telephones and directed calls to appropriate staff members.
- Took information from potential customers to assess needs.
- Met 60 call quotas over an 8hour day and exceeded 90% of quarterly goals.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Michiana Gastroenterology, Inc | City , STATEMedical Billing and Collections Specialist
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Partnered with cash application team and credit manager on timely and accurate posting of remittances.
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 95% recovery rate.
- Accepted and processed customer payments and applied toward account balances.
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Routinely contacted account holders with balances over 45 days past due to resolve delinquencies.
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of hundreds of invoices monthly.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Oversaw disputes resolution and reconciliation for hundreds client accounts.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered hundreds of calls perdaily to assist with customer questions and concerns.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
South Bend Clinic | City , STATECustomer Service Representative/Collections Specialist
- Assisted approximately 200 customers each day with medical billing questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld privacy and security requirements established by HIPPA regulatory agencies.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered 200+ inbound calls per day and directed to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
Brown Mackie College | CityAssociate of Science in Health Administration10/2010
Ivy Tech Community College Of Indiana | CitySome College (No Degree) in Medical Assisting
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Resume Overview
School Attended
- Brown Mackie College
- Ivy Tech Community College Of Indiana
Job Titles Held:
- Medical Billing and Collections Specialist
- Centralized Scheduler/Triage Phone Operator
- Customer Service Representative/Collections Specialist
Degrees
- Associate of Science in Health Administration
Some College (No Degree) in Medical Assisting
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