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Medical Billing and Coding Externship Resume Example

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MEDICAL BILLING AND CODING EXTERNSHIP
Professional Summary

Client-focused Inside Sales Manager with 23 years of experience leading large-scale product launches and promotions. Excels at optimizing customer service via team training and support. Successful in setting and meeting long-term goals through sales floor enhancements. Personable Inside Sales Manager with 14 years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.

Skills
  • Product branding
  • Office Management
  • Marketing
  • Dispatching
  • Purchasing
  • Coordinating
  • Sales presentations
  • Systems and software programs
  • Coaching and mentoring
  • Account management
  • Customer surveying
  • Appointment confirmation
  • Bookkeeping support
Work History
Inside Sales Manager, Purchasing and Project Coord, 05/2005 to 10/2019
Ferguson Enterprises Inc. – Sacramento, CA
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Updated accounts and maintained long-term relationships with clients.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas.
  • Built relationships with customers and community to establish long-term business growth.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Hired, supervised and coached 10 employees on sales strategies to optimize performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Secured new accounts by strategically pursuing leads, generating over $Amount in revenue monthly.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas.
Office Manager, Dispatcher, H.V.A.C. Purchasing , 01/1996 to 04/2005
Thermoscape Heating And Air LLC – Fremont, CA
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Performed billing, collection and reporting functions for the company.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Completed bi-weekly payroll for 10 employees.
  • Compared vendor prices and negotiated for optimal savings.
  • Handled all incoming business and client requests for information.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Directed all dispatching, routing and tracking of 10 fleet vehicles.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Computed and created purchase orders in Trilogy to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Maintained computer and physical filing systems.
Dispatch Coordinator, 01/1992 to 12/1995
Cal Air Conditioning & Heating – San Jose, CA
  • Responded to over 100 daily caller requests with information about assistance and timeframes.
  • Directed all dispatching, routing and tracking of 25 fleet vehicles.
  • Evaluated and adjusted over 25 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Closely monitored dispatch board to triage and prioritize several daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Developed team communications and information for Safety meetings.
  • Resolved technical problems, improved operations and provided exceptional client support.
Education
Certificate : Dispatching And Coordinating , 04/2000
Dispatcher Survival School - San Leandro, CA
Associate of Science.: Billing And Coding, General Education , Expected in 04/2021
Sierra College Ed2go Program - Roseville, CA
  • Member of: AAPC Certificate and X-tern Apprentice Program
  • Associate of Science is through Sierra College
High School Diploma: 1985
Menlo Atherton High School
Certifications
  • Salesforce
  • First Aid/CPR Certified/Safety coordinator
  • Forklift Certified
  • Proctor for refrigerant by: E.S.C.O. Institute
  • Dispatcher School
  • Office Management
  • Notary
  • Track pipe certified
  • Navien Tankless Water Heater Certified
  • Rinnai Tankless Water Heater Certified
  • Gastite Gas Pipe Certified
  • York H.V.A.C. Modulating Units traing
  • Day & Knight
  • Amana P-tac'
  • Coupland compressor knowledge
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Resume Overview

Companies Worked For:

  • Ferguson Enterprises Inc.
  • Thermoscape Heating And Air LLC
  • Cal Air Conditioning & Heating

School Attended

  • Dispatcher Survival School
  • Sierra College Ed2go Program
  • Menlo Atherton High School

Job Titles Held:

  • Inside Sales Manager, Purchasing and Project Coord
  • Office Manager, Dispatcher, H.V.A.C. Purchasing
  • Dispatch Coordinator

Degrees

  • Certificate : Dispatching And Coordinating , 04/2000
    Associate of Science. : Billing And Coding, General Education , Expected in 04/2021
    High School Diploma : 1985

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