Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivating trust and rapport with patients through excellent communication and interpersonal skills.
Skills
Proper sterilization techniques
Knowledge of Medical Procedures/Terminology
Professional bedside manner
HIPAA compliance
Fluent in Spanish
Patient scheduling
Phlebotomy
Specimens collection and processing
Data entry
Communicating with patient families
Pulmonary function tests (PFTs)
Crutch fitting
Cardiac anatomy
First aid
Team management and supervision
Reliable transportation
Customer Service
Certified in Basic Life Support (BLS)
Analytical decision-making skills
Lab equipment calibration
EKG set up and monitoring
Electrocardiography (EKG)
Experience
06/1990 to 08/2000
Medical Assistant Cardiology Dupage Medical Group – Downers Grove, IL,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Contributed to office operations by triaging patients by severity of medical complaint.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Measured patient peak flows to improve workflow efficiency.
Completed basic physical assessments of clinic patients to provide optimal care.
Helped residents achieve program goals and increase independence.
Set up equipment to prepare for patient procedures and tests.
Monitored patients' blood pressure and heart rates before, during and after procedures.
Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
06/1990 to 08/2000
Medical Practice ManagerConcentra – Cleveland, OH,
Demonstrated strong knowledge of medical terminology and anatomy.
Recorded and filed patient data and medical records.
Made corrections when needed to grammar, spelling and syntax.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Reviewed patient records to check accuracy of information and implement updates.
Identified errors in reports which could compromise patient care.
Transferred transcribed materials into electronic health records system.
Retrieved physician correspondence from dictation service and made edits when necessary.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Reviewed diagnostic and procedural terminology for accuracy.
Reviewed medical records for accuracy and completion as required by insurance companies.
08/1996 to 08/1999
PBX Hotel OperatorTowne Park Ltd. – Saint Petersburg, FL,
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Took messages from callers and accurately relayed details to intended staff.
Completed connections between callers, departments and professionals.
Participated in emergency preparation meetings to understand crisis management procedures.
Conducted directory searches for employees and customers to locate phone numbers, business addresses and [Type] information.
Reported telephone line issues and outages to [Job title] for prompt repairs.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Assisted guests at check-in, providing information on various services within the hotel.
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Education and Training
Expected in 01/2012
Associate of Science: Medical Assisting Lighthouse Academy - Casselberry, FL, GPA:
Certifications
Certified Medical Assistant (CMA)
Certified Phlebotomy Technician
Certified EKG Technician (CET)
Experience
03/2015 to Current
Senior Sales AssociateBed Bath & Beyond, Inc. – San Francisco, CA, CA
Applied security and loss prevention training toward recognizing risks and reducing store theft
Trained and developed sales team associates in products, selling techniques and procedures
Maintained organized, presentable merchandise to drive continuous sales
Implemented up-selling strategies for recommending accessories and complementary purchases
Experience
03/2015 to Current
Senior Sales AssociateBed Bath & Beyond, Inc. – San Francisco, CA, CA
Applied security and loss prevention training toward recognizing risks and reducing store theft
Trained and developed sales team associates in products, selling techniques and procedures
Maintained organized, presentable merchandise to drive continuous sales
Implemented up-selling strategies for recommending accessories and complementary purchases
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