Hardworking, multi-lingual business professional, whose wide-ranging background includes over fifteen years of combined experience as a recruiter, business owner, and medical aesthetician. Focused on multi-tasking and providing optimal customer service.
Staff training and development
Fluent in Portuguese and Spanish
Works well in stressful situations
Medical Aesthetician, 01/2016The Golden Clinic － Roswell, GATrained new staff on office procedures and spa services offered. Pursued continuing education to learn new advances in skin condition treatments. Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures. Meticulously maintained spa appearance and cleanliness. Assisted spa in activities such as staff meetings, promotions and housekeeping duties. Provided excellent customer service and skin care treatments to all clients. Promptly answered multi-line phone, returned clients calls and scheduled appointments. Maintained appropriate decorum and professionalism at all times.
Small Business Owner, 09/2007Katiana's Cleaning Service, LLC － Roswell, GA
Maintained customer relationships for over ten years
Traveled to and from work sites in a timely manner. Interviewed, hired and trained new employees
Managed and trained my own team of employees.
Provided excellent service to the highest standards.
Exceeded expectations and made all special requests for the customer. Stocked toilet tissue and paper towels, as well as other restroom supplies.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.