Seeking to benefit an IT Department assisting clients in all troubleshooting endeavors bringing exceptional team building skills to a management with an industry-leading company.
Talented Computer User Support Specialist with a knack for finding solutions quickly with a vast knowledge of web applications, software, framework. and partial coding.
Technical Support skilled at resolving complex customer service issues in a timely manner under the pressure of rigid deadlines both remotely and in person.
Successfully handled high volume of calls per week.Reduced technical escalations to management by [number]% to only [number] per day.Top representative in department with customer satisfaction surpassing [Number]%.Promoted to [Job Title].Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.Multiple technical awards for work performance.Cisco Systems Achievement Program Recognition awards for support projects as Service Product Manager.Received award for customer service recognition and ability to work well with the other team members.Promoted to Customer Service Manager.
Graduated with certificates for completing two clusters of education in Therapy Completed OSHA requirements to graduate as a Certified Nurses Assistant Obtained Class 3 Police Officer Certification, March 2012 with an 89% overall education score and 150 point firearms exam. ?Experienced with the entirety of the Microsoft Office Suit as well as open source equivalents, Windows Me/XP/2000 /Vista/7/8.1, Service Point, INcontact, VMware, Curam, Onbase, Flash, Java and similar software. Computer Sciences
administrative, backup, basic, browsers, call center, Strong interpersonal skills, Excellent communication, oral, Conflict resolution, customer service, databases, fast, Flash, forms, funds, phone support, inspecting, inventory, Java, laundry, marketing, mail, Microsoft Office, window, 2000, Windows Me, weapons, network, operating systems, personnel, Persuasive, plumbing, Police, problem solving, speaker, quality, safety, sales, supervisor, technical support, telephone, phone, Therapy, Vista, visual displays, Website, written
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