Meals On Wheels Driver Resume Example Kanawha Valley Senior Services Inc.

MEALS ON WHEELS DRIVER

Professional Summary

Highly motivated, energetic and experienced Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Skills

Customer Service

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Multitask

Patience

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Analysis

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Work History

08/2016 to 10/2016Meals on Wheels DriverKanawha Valley Senior Services Inc. | Charleston, WV

Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Loaded truck and properly secured items to prevent damage for over [Number] deliveries.
Fostered positive working relationships with customers by responding to questions and concerns.
Collected $[Amount] in payments for completed deliveries and services dail.
Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
Completed on-time deliveries by choosing best and most efficient routes.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Developed, updated and maintained database of existing and potential customers in [Software].

10/2014 to 12/2014CashierWalmart | Hurricane, WV

Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Worked closely with Customer Service to solve problems and handle customer concerns.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

01/2010 to 04/2011CashierKroger | Saint Albans, WV

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Trained as cashier and provided back-up coverage to provide customers with optimal support.
Counted cash in register drawer at beginning and end of shift.
Reviewed weekly sales circulars and monitored price changes.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with special services, account updates and promotional options.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Educated customers on promotions to enhance sales.
Restocked, arranged and organized merchandise in front lanes to drive product sales.

07/2006 to 09/2010Crew MemberWendy's | Nitro, WV

Customer Service- Crew members must be prepared for various scenarios, from routine order-taking to complaint resolution. To address inquiries properly, they should also be knowledgeable about menu items and the restaurant as a whole
Accuracy- Crew members are attentive and thorough, double-checking orders and strictly abiding by instructions when preparing food. It's essential to get every detail right, especially since they serve a queue of customers and mistakes may result in undesirable delays
Team Work- Working within a team is typical for crew members. They must communicate clearly and synchronize their workflow with others if they are to accomplish customer requests in a span of minutes
Multitasking– job duties for crew members are diverse. Given their fast-paced work environment, they should be excellent multitaskers who can switch fluidly between different kinds of activities and cope with high demand
Physical Dexterity – crew members use their hands significantly, as their food preparation duties may entail cooking, cutting, and wrapping. Another physical requirement is standing for several hours

Education

08/2010High School:General | GeneralNitro High School, Nitro, Wv

Resume Overview

Companies Worked For:

Kanawha Valley Senior Services Inc.
Walmart
Kroger
Wendy's

School Attended

Nitro High School

Job Titles Held:

Meals on Wheels Driver
Cashier
Crew Member

Degrees

08/2010 High School:General | General

Meals on Wheels Driver Resume Example

Resume Score: 80%

Resume Overview

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