, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Customer Service professional with knowledge of over 20 years of service delivery and proven multitasking abilities. Committed to maintaining professional relationships, self-motivated and a true team player. Seeking to maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Employee hiring and retention
Commitment to quality and service
Upbeat and Positive Personality
Line sanitation
Relationship/team building
Employee Development
Bilingual Spanish/English
Accurate money handling
Decision-making skills
Problem-solving skills
Time management
Data Entry and Maintenance
Customer Support
Work History
07/2013 to 03/2020Master Stylist/ Salon Assistant ManagerHershey Entertainment & Resorts Company | , ,
Gathered feedback from clients to provide pleasant salon experience.
Devised seasonal promotions and discount packages to increase clientele loyalty base.
Scheduled employees to maintain adequate coverage during business hours.
Prepared daily shifts based on demand and scheduled appointments.
Set up for new sales and promotional campaigns around special holidays and seasonal events.
Offered discounts and manager promotions to loyal customers.
Organized training for new employees.
Controlled inventory by tracking expenses, purchases and shelf stock.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks such as: cleaning, folding towels, restocking, and maintaining salon clean and ready for our guest.
Worked to continuously increase salon business through effective sales, service and operations policies.
Answer phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
Increased return customers by 75 % through cutting, coloring, and styling clients' hair with precision.
Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences
04/2005 to 10/2011Salon Manager.St. Joe Company | , ,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Recorded inventory monthly and annually.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees, including training, mentoring and new hire documentation.
Accomplished multiple tasks within established timeframes.
Salon cleaning duties, folding towels, restocking product shelf's, and making sure salon is clean for guests.
01/2005 to 04/2005Hair StylistDominican Salon Privately Own. | , ,
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Sanitized and organized station and tools.
Answered phone calls and emails to schedule client appointments.
Kept detailed records of customer information and services provided to increase return customers by given guest incentives like 10% off next service.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Offered highly skilled and diverse salon services to over 10-11 daily customers, including cuts, and color services.
Trained salon staff in traditional and innovative haircutting techniques and salon management
Expanded client base by 25 % through direct referrals
01/2004 to 11/2004PBX OperatorThe Rosen Center Hotel | , ,
Created and maintained company phone directory with current extensions and staff information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered calls on second ring and engaged customers with friendly, professional demeanor.
Supported customers by managing over 100 calls per day efficiently while maintaining professionalism and upbeat tone.
Operated switchboard and routed incoming calls to appropriate departments.
Connected callers with appropriate professional, department or business.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Expected in 04/2021Associate of Arts | NursingValencia College, Orlando, FL, GPA:
Dean's List ( Spring- 2021)
Majored in Nursing.
Continuing education in Nursing.
Expected in 01/2005Vocational License. | CosmetologyArtistic School of Nails And Cosmetology, Orlando, FL, GPA:
Expected in 05/2004High School Diploma | William R. Boone High School., Orlando.FL, GPA:
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