Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Customer Service professional with knowledge of over 20 years of service delivery and proven multitasking abilities. Committed to maintaining professional relationships, self-motivated and a true team player. Seeking to maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Employee hiring and retention
  • Commitment to quality and service
  • Upbeat and Positive Personality
  • Line sanitation
  • Relationship/team building
  • Employee Development
  • Bilingual Spanish/English
  • Accurate money handling
  • Decision-making skills
  • Problem-solving skills
  • Time management
  • Data Entry and Maintenance
  • Customer Support
Work History
07/2013 to 03/2020 Master Stylist/ Salon Assistant Manager Hershey Entertainment & Resorts Company | , ,
  • Gathered feedback from clients to provide pleasant salon experience.
  • Devised seasonal promotions and discount packages to increase clientele loyalty base.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Prepared daily shifts based on demand and scheduled appointments.
  • Set up for new sales and promotional campaigns around special holidays and seasonal events.
  • Offered discounts and manager promotions to loyal customers.
  • Organized training for new employees.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks such as: cleaning, folding towels, restocking, and maintaining salon clean and ready for our guest.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Answer phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
  • Increased return customers by 75 % through cutting, coloring, and styling clients' hair with precision.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences
04/2005 to 10/2011 Salon Manager. St. Joe Company | , ,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Recorded inventory monthly and annually.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Salon cleaning duties, folding towels, restocking product shelf's, and making sure salon is clean for guests.
01/2005 to 04/2005 Hair Stylist Dominican Salon Privately Own. | , ,
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Sanitized and organized station and tools.
  • Answered phone calls and emails to schedule client appointments.
  • Kept detailed records of customer information and services provided to increase return customers by given guest incentives like 10% off next service.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered highly skilled and diverse salon services to over 10-11 daily customers, including cuts, and color services.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management
  • Expanded client base by 25 % through direct referrals
01/2004 to 11/2004 PBX Operator The Rosen Center Hotel | , ,
  • Created and maintained company phone directory with current extensions and staff information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered calls on second ring and engaged customers with friendly, professional demeanor.
  • Supported customers by managing over 100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Connected callers with appropriate professional, department or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
Expected in 04/2021 Associate of Arts | Nursing Valencia College, Orlando, FL, GPA:
  • Dean's List ( Spring- 2021)
  • Majored in Nursing.
  • Continuing education in Nursing.
Expected in 01/2005 Vocational License. | Cosmetology Artistic School of Nails And Cosmetology, Orlando, FL, GPA:
Expected in 05/2004 High School Diploma | William R. Boone High School., Orlando.FL, GPA:

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Resume Overview

School Attended

  • Valencia College
  • Artistic School of Nails And Cosmetology
  • William R. Boone High School.

Job Titles Held:

  • Master Stylist/ Salon Assistant Manager
  • Salon Manager.
  • Hair Stylist
  • PBX Operator


  • Associate of Arts
  • Vocational License.
  • High School Diploma

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