Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly motivated experienced professional, with over nineteen years of customer service relations industry, analysis, sales, travel business, and a licensed master esthetician and fluent in English and Spanish. My diverse background has allowed me to quickly learn and adapt to situations easily and with superior communication skills and professionalism.

Skills
  • Retail management.
  • Goal achiever.
  • Customer service.
  • Excellent problem solving skills.
  • Peer training.
  • Product knowledge.
  • Strong analytical skills.
  • Best practices.
  • Vendor contracts and relationships.
  • Compliance and regulations.
  • Process improvements.
  • Online learning.
  • Task prioritization.
  • Conflict resolution.
  • Training materials.
  • Inventory control.
  • Team leadership.
  • Process improvements.
  • Honesty & Integrity.
  • Accountability.
  • Confidence.
  • Awareness.
  • Creativity.
  • Relationship building.
  • Effective communication.
  • Computers: Windows XP Professional to include Word, Excel (basic), Outlook, Power Point, Publisher. Travel Business GDSs: Amadeus, SABRE, System 1, and Intranets.
Professional Experience
09/XXX1 to Current
Licensed Master Esthetician University Of Utah Bountiful, UT,
  • Deliver non-invasive skincare treatments and body contouring such as: morpheous 8, skin tightening, microneedling, chemical peel, hydrafacial, dermaplaning, CoolSculpting, EmSculpt NEO, Emsella, laser hair removal (in training), electrocautering, phlebotomy (blood draw) and customized facials.
  • Educate patients on skincare techniques based on skin type and individual needs.
  • Consult customers and answer questions about desired treatments.
  • Maintain retail product knowledge to answer customer questions, share benefits and increase sales.
  • Boost repeat patient appointments and sales by offering reliable, quality services.
  • Maintain rigorous standards of sanitation and sterilization as directed by law, policies and procedures.
  • Pursue continuing education to learn new advances in skin condition treatments.
  • Consult individuals to identify goals, answer questions and advise on suitable treatments.
10/XXX0 to Current
Master Esthetician Hand & Stone Murfreesboro, TN,
  • Provide excellent customer service and skin care treatments to all clients.
  • Educate clients on skin care procedures and products.
  • Maintain rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Sell skincare products to clients according to specific needs, boosting overall revenue.
  • Collect client history to analyze client-specific needs and determine proper skincare treatments.
  • Meticulously maintain spa appearance and cleanliness.
  • Conduct private client consultations.
  • Improve appearance of clients' skin through non-surgical processes.
  • Pursue continuing education to learn new advances in skin condition treatments.
  • Maintain appropriate decorum and professionalism at all times.
  • Learn new techniques, including gua-sha facial lifting massage, roller massage, lymphatic draining massage among others.
10/2015 to 03/XXX0
Lead Esthetician Hand & Stone New Hempstead, NY,

• In charge of overseeing and managing the esthetics department.

• Responsible for achieving all esthetics and retail sales goals as outlined by spa management.

• Trained, monitored and coached performance of estheticians and sales associates.

• Responsible for monitoring professional and retail product inventory and supply usage weekly.

• I was responsible for quarterly meetings with product representative’s operational manager.

• In charge of setting up workstation and/or treatment room with necessary products, equipment and supplies to ensure guest comfort and safety, including cleaning, sterilizing tools and maintaining equipment.

• Participated in training programs, and other opportunities for professional growth.

• Safeguarded the client experience, maintained client confidentiality and upholded our commitment to safety.

• Discussed procedures option and treatments with clients.

• Educated clients on proper home skin care regime.

• In charge of highest customer retention and rebooking (over 85%)

10/2009 to 07/2015
NOVA Costumer Services & USDA Coordinator Qi Spa City, STATE,

• Responsible for office administration including answering phones and customer service to agencies and the community.

• In charge of maintaining a professional and organized environment.

• Responsible for visits to agencies and conducting outreach visits.

• Conducted shopping orientation and USDA training in English and Spanish.

• Responsible for USDA monthly reports and yearly inventory.

• Worked closely with the Virginia Department of Agriculture regarding USDA commodities.

• Provided assistance by arranging appointments and scheduled food delivery for the warehouse manager.

• Reviewed and file self-declaration forms.

• Maintained database for potential clients.

• Processed pre-orders, generated final invoices, closed reports, Sales journals and payments closing reports.

10/2008 to 10/2009
Lead Esthetician Company Name City, State,

• Managed the esthetics department.

• In charge of monitoring professional and retail product inventory and supply usage weekly.

• Responsible for Set up workstation and/or treatment room with necessary products, equipment and supplies to ensure guest comfort and safety, including cleaning, sterilizing tools and maintaining equipment.

• Initial introduction and analysis of the client’s skin type and Spa procedures.

• Performed different types of facial massages and body treatments.

• Provided all types of waxing techniques, including Brazilian.

microdermabrasion and micro current treatment.

Education and Training
Expected in 11/2019
Master Esthetician License: Master Aesthetics
Dermal Science International Aesthetics & Nail Academy - Reston, VA
GPA:
Expected in 03/2003
Basic Esthetician License: Basic Aesthetics
The French Institute of Cosmetology - Washington DC,
GPA:
Expected in 12/1998
No Degree: English Education
SANZ English School - Washington DC,
GPA:
Expected in 07/1994
High School Diploma:
Liceo Licenciado Aranda High School - La Guaira, Venezuela,
GPA:
Accomplishments and Honors

Regional Esthetician of the year 2016.

  • Selected among all the Massage Envy branches (NOVA area) by exceeding more than 55% of retail sales.
  • United States Senator Mark R. Warner congratulations letter as the Regional Esthetician of the year 2016.

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Resume Overview

School Attended

  • Dermal Science International Aesthetics & Nail Academy
  • The French Institute of Cosmetology
  • SANZ English School
  • Liceo Licenciado Aranda High School

Job Titles Held:

  • Licensed Master Esthetician
  • Master Esthetician
  • Lead Esthetician
  • NOVA Costumer Services & USDA Coordinator
  • Lead Esthetician

Degrees

  • Master Esthetician License
  • Basic Esthetician License
  • No Degree
  • High School Diploma

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