MASTER Designer 1 Resume Example
Hardworking Cosmetologist top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.
Motivated Management Trainee with a service-oriented mentality and passionate dedication to the the company. Strengths include team leadership, oral and written communication, complex problem-solving and multitasking in fast-paced environments. Advanced skills in Meevo and and most all of JCPenny's program systems that have been interduced to me.
Forward-thinking Cosmetologist proficient in generating high-quality salon work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
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- Evaluated client's hair and physical features to determine style and cut plans.
- Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Recommended styles and treatments based on clients' needs and appearances.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Assisted with basic bookkeeping needs such as filing and maintaining over 90 clients' records.
- Researched industry trends to optimize best practices and design standards.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Kept notes listing preferences and services provided to clients for quick reference.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Assisted with basic bookkeeping needs such as filing and maintaining over one hundred clients' records.
- Beautified customers by performing facials and waxing.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Double-checked inventories and stocking for sale areas.
- Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
- Washed, conditioned, cut and styled hair for over 25 daily clients and maintain high levels of customer satisfaction.
- Handled $5,000 in cash and credit card payments daily with 100% accuracy.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Worked with cashiers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided detailed monthly departmental reports and updates to senior management.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Managed accurate and adequate cash stock and inventory balances.
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Resume Overview
School Attended
- National Academy of Beauty Arts
- Mineral Area College
- Farmington High School
Job Titles Held:
- MASTER Designer 1
- Licensed Cosmetologist
- Customer Service Manager
Degrees
- National Academy of Beauty Arts - City , State | Cosmetologist
Mineral Area College - City , State | Associate of Science
Farmington High School - City , State | High School Diploma
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