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MASTER Designer 1 Resume Example

Resume Score: 80%

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MASTER DESIGNER 1
Summary

Hardworking Cosmetologist top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.

Motivated Management Trainee with a service-oriented mentality and passionate dedication to the the company. Strengths include team leadership, oral and written communication, complex problem-solving and multitasking in fast-paced environments. Advanced skills in Meevo and and most all of JCPenny's program systems that have been interduced to me.

Forward-thinking Cosmetologist proficient in generating high-quality salon work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Originality
  • Multi-tasking abilities
  • Creative and artistic
  • Analytical skills
  • Project organization
  • Team building
  • Relationship development
  • Problem resolution
  • Team management
  • Customer service
  • Inventory management
  • Supervision
  • Organization
  • Issue and conflict resolution
  • Lead generation
  • Salesforce Management
  • Marketing
  • Business operations
  • Communications
Experience
MASTER Designer 1 | 02/2016 to CurrentJCPenney - Farmington , MO
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Assisted with basic bookkeeping needs such as filing and maintaining over 90 clients' records.
  • Researched industry trends to optimize best practices and design standards.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Licensed Cosmetologist | 01/2014 to 02/2016Contracted and Booth Rent - DESLOGE , MO
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Assisted with basic bookkeeping needs such as filing and maintaining over one hundred clients' records.
  • Beautified customers by performing facials and waxing.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Double-checked inventories and stocking for sale areas.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Washed, conditioned, cut and styled hair for over 25 daily clients and maintain high levels of customer satisfaction.
  • Handled $5,000 in cash and credit card payments daily with 100% accuracy.
Customer Service Manager | 05/2002 to 04/2014Walmart Stores Inc - Farmington , MO
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Worked with cashiers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Managed accurate and adequate cash stock and inventory balances.
Education and Training
National Academy of Beauty Arts - - Farmington,MO | | Cosmetologist Beauty, 02/2014
Mineral Area College - - Park Hills,MO | | Associate of ScienceGeneral
Farmington High School - - Farmington,MO | | High School Diploma05/2004
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • JCPenney
  • Contracted and Booth Rent
  • Walmart Stores Inc

School Attended

  • National Academy of Beauty Arts
  • Mineral Area College
  • Farmington High School

Job Titles Held:

  • MASTER Designer 1
  • Licensed Cosmetologist
  • Customer Service Manager

Degrees

  • National Academy of Beauty Arts - Farmington , MO | Cosmetologist
    Mineral Area College - Park Hills , MO | Associate of Science
    Farmington High School - Farmington , MO | High School Diploma

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