MASTER Designer 1 Resume Example Jcpenney

MASTER DESIGNER 1

Summary

Hardworking Cosmetologist top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.

Motivated Management Trainee with a service-oriented mentality and passionate dedication to the the company. Strengths include team leadership, oral and written communication, complex problem-solving and multitasking in fast-paced environments. Advanced skills in Meevo and and most all of JCPenny's program systems that have been interduced to me.

Forward-thinking Cosmetologist proficient in generating high-quality salon work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills

Originality
Multi-tasking abilities
Creative and artistic
Analytical skills
Project organization
Team building
Relationship development
Problem resolution
Team management
Customer service

Inventory management
Supervision
Organization
Issue and conflict resolution
Lead generation
Salesforce Management
Marketing
Business operations
Communications

Experience

MASTER Designer 1 | 02/2016 to CurrentJCPenney - Farmington , MO

Evaluated client's hair and physical features to determine style and cut plans.
Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Recommended styles and treatments based on clients' needs and appearances.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Assisted with basic bookkeeping needs such as filing and maintaining over 90 clients' records.
Researched industry trends to optimize best practices and design standards.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Licensed Cosmetologist | 01/2014 to 02/2016Contracted and Booth Rent - DESLOGE , MO

Kept notes listing preferences and services provided to clients for quick reference.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Assisted with basic bookkeeping needs such as filing and maintaining over one hundred clients' records.
Beautified customers by performing facials and waxing.
Washed, colored, cut and styled hair for high volume of clients daily.
Double-checked inventories and stocking for sale areas.
Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
Washed, conditioned, cut and styled hair for over 25 daily clients and maintain high levels of customer satisfaction.
Handled $5,000 in cash and credit card payments daily with 100% accuracy.

Customer Service Manager | 05/2002 to 04/2014Walmart Stores Inc - Farmington , MO

Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Worked with cashiers to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Provided top quality control and eliminated downtime to maximize revenue.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Provided detailed monthly departmental reports and updates to senior management.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Managed accurate and adequate cash stock and inventory balances.

Education and Training

National Academy of Beauty Arts - - Farmington,MO | | Cosmetologist Beauty, 02/2014

Mineral Area College - - Park Hills,MO | | Associate of ScienceGeneral

Farmington High School - - Farmington,MO | | High School Diploma05/2004

Resume Overview

Companies Worked For:

JCPenney
Contracted and Booth Rent
Walmart Stores Inc

School Attended

National Academy of Beauty Arts
Mineral Area College
Farmington High School

Job Titles Held:

MASTER Designer 1
Licensed Cosmetologist
Customer Service Manager

Degrees

National Academy of Beauty Arts - Farmington , MO | Cosmetologist
Mineral Area College - Park Hills , MO | Associate of Science
Farmington High School - Farmington , MO | High School Diploma

MASTER Designer 1 Resume Example

Resume Score: 80%

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