Master Data Team Lead resume example

CompuCom Systems is a leading IT managed services provider that helps organizations maximize resources and achieve continuous improvement.

• Responsible for overseeing, coordinating, scheduling and managing the retrieval, redeployment and/or disposal of client assets for 13 different Fortune 1000 clients
• Asset management
• Generate multiple daily, weekly and monthly reports for clients
• Created complete and accurate technical and user requirements via Statements of Work and other required documentation
• Process work orders for billing and generate revenue in excess of $2 million Support the MCE Depot Manager in all office procedures, processes and documentation
• Maintain inventory levels for office, warehouse and technical supplies
• Created multiple in-house forms
• Created a metric for tracking productivity in multiple areas (technicians, warehouse, administrative)
• Assist in the hire and release of associates, maintaining personnel files, submitting requisitions and Onboarding forms
• Approve associate time cards for payroll
• Approve service and purchase orders
• Establish and maintain relationships with temporary agencies
• Review and approve vendor and carrier invoices.

Alliance Data is one of the largest providers of transaction, credit and marketing services serving the retail, petroleum, utility, financial services and hospitality markets Responsible for assisting customers with their credit card accounts.

• Answer inbound service calls regarding questions, problems, and concerns on the accounts.
• Update customer account records, process incoming mail and make credit limit increase determinations for customers.

CommNet International is an IT managed service provider committed to providing a total lifecycle management solution tailored to the client's needs and budget Responsible for all day-to-day operations involving administrative support, purchasing, inventory, order entry, shipping, receiving, and facilities maintenance.

• Established, implemented, and maintained policies and procedures affecting these areas.
• Hired and trained new employees, supervised support staff of five, and conducted employee performance evaluations
• Increased profit margins 10% by working with vendors on special pricing, availability, vendor support, delivery schedules
• Partnered to create database and e-commerce site for new on-line business with Fortune 500 customer
• Launched a RMA database for internal use on tracking and maintaining all returns
• Implemented company security (security cameras, card swipe entry system)
• Coordinated and managed all aspects of a 10,000 square foot facility expansion project
• Provided support in technical buildups on desktops, notebooks, mini-towers, and servers
• Reviewed and approved vendor invoices, resolving all billing issues.