Master Barber/Master Stylist Resume Example
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
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The Michaels Organization – Newark , NJ
- Assisted in management activities in order to facilitate professional environment
- Completed full and partial shaves with clippers and standard and straight razors
- Cleaned work areas and sanitized equipment
- Grew profits by $11,000 in [2019] through effective management of operations, team performance and customer relations strategies
- Managed business customer service, responding to requests and concerns promptly
- Styled hair according to customer preferences
Balfour Beatty Investments – City , STATE
- Enforced policies and safety standards
- Accepted Payments for Lock & Keys, Lock Outs, and Self-Help Supplies
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
- Promoted positive relations between residents and staff
- Attended and assisted with resident events and activities as required
- Supported personal needs of residents dealing with diverse conditions
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Strategized to improve resident care and satisfaction and attend daily meetings with management to advocate for resident needs
- Handled 20 calls per hour to address customer inquiries and concerns
Gino Morena Enterprises, LLC – City , STATE
- Proven ability to manage, develop and motivate a large team
- Assigned duties or work schedules to employees for adequate shift coverage
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance
- Delivered the highest customer satisfaction through responsive, consistent, positive and professional interactions
- Managed, developed business plans in most efficient and profitable manner, consistent with company's goals and objectives
- Performed general administration tasks such as software data entry, scheduling appointments, filing, typing and answering phones
- Managed over 50 customer calls per day
- Demonstrated ability to communicate effectively both verbally and in writing with employees, superiors, colleagues, and individuals inside and outside company
Jaafar Tazi Hair Salon – City , STATE
- Provided excellent customer service annually
- Developed new customer relationships and interacted with existing customers to increase sales
- Enhanced client needs by creative systems proven by organizational directive
- Ensured that daily work and strategic direction was customer-centered
- Monitored, analyzed, resolved issues for business, through annual corporate training
- Managed customer complaints and concerns effectively and promptly
- Knowledgeable of hair texture, and history and desired outcome to identify appropriate services, was able to procure outstanding outcomes
- Monitored ethnic trends to stay on top of fashions and better serve customer needs
- Increased Walk-in sales by 40% by analyzing customer hair care needs and recommending courses of action to boost sales
Central Michigan University - City, State
The Master of Science in Administration is a interdisciplinary degree that was perfect for me in management and administration. The Master of Science in Administration program helped me to increase my skills sets and knowledge to advance in any profession. The Master of Science in Administration program helped sharpened my skills in leadership, management and organization for professional administrators in both the public and nonprofit sectors.
The general administration program was designed to enhance my administrative skills in critical thinking, strategic planning and analysis. The Master of Science Degree in General Administration was a solid management program that combined financial and organizational skills with the leadership and "people skills" I needed for success in any professional business.
University of Bridgeport - City, State
The Bachelor's degree in Business Administration major provides the maximum flexibility in course selection for me to fulfill both personal and professional goals. Upon completion of University and College core requirements, I pursued a unique combinations of study to satisfy my specific purpose. This includes combining study from two or three of the major disciplines of study within the college including those disciplines not listed in this catalog such as Economics and Management Information Systems, and combinations with other colleges at the University. In all cases, the program must be approved by the student's faculty advisor.
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Resume Overview
School Attended
- Central Michigan University
- University of Bridgeport
Job Titles Held:
- Master Barber/Master Stylist
- Resident Specialist
- Assistant Manager/Master stylist
- Stylist/Manager
Degrees
- Master of Science : General Administration , 12/2016
Bachelor of Science : Business Administration , 2009
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