LiveCareer-Resume

marketing specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Attention to Detail
  • Verbal and Written Communication
  • Quality Assurance
  • Customer Service
  • Fast Learner
  • Written and Verbal Communication
  • Team Collaboration
  • Time Management
Education and Training
CUNY York College Jamaica, NY Expected in 12/2020 Bachelor of Science - BS : Marketing - GPA :
Cebu Institute of Technology- University Cebu, Philippines, Expected in 03/2011 High School Diploma : - GPA :
Certifications
  • Member - National Society of Leadership Success (NSLS)
  • Dean's Lister for three consecutive semester (2019-2020)
Experience
Barracuda Networks - Marketing Specialist
Wa, WA, 08/2022 - Current
  • Managed social media platforms and utilized metrics to increase engagement and campaign performance by 40%.
  • Increased engagements and sales output by 15% through working with various platforms.
  • Used EMR database to track referral and appointment data with a track record of 15% increase in performance.
  • Worked closely with senior management to implement strategic communications plans and marketing initiatives.
  • Created and coordinated blog content, supporting larger marketing strategy.
  • Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
Emerson Electric Co. - Senior Care
Gonzales, LA, 11/2021 - Current
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with the supervisor or case manager
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Perform a variety of duties as requested by clients, such as obtaining household supplies or running errands
  • Administer prescribed oral medications, under the written direction of a physician or as directed by a home care nurse or aide, and ensure patients take their medicine
  • Monitored vital signs and medication use, documenting variances and concerning responses.
Myr Group - Customer Solutions Specialist
Phoenix, AZ, 09/2022 - 05/2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Handles customer complaint and resolves issues with tact to restore and increase satisfaction by 35%.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Rendered over 200+ customer daily in a fast pace setting while keeping at 90% range.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas at least at 15%.
  • Increased customer satisfaction ratings 12% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
PRINCE STREET FLUSHING FINANCIAL CENTER - Administrative Assistant
City, STATE, 08/2018 - 04/2021
  • Provides support for life insurance agents in the office
  • Answers calls, takes messages and handles correspondence
  • Maintains confidential client records and arranges appointments
  • Coordinates with partner facilities for the paramedical exam and laboratory work of clients
  • Provides instructions to clients prior to a medical exam and blood work
  • Manages client database using the company's client relationship management (CRM) software.
Lita Trading Corp - Customer Relation/Summer Sales Intern
City, STATE, 05/2017 - 09/2017
  • Listened to customer needs to identify and recommend best products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Surpassed sales goals through implementation of successful marketing strategies by 20%.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 18%.
Taganas Residence - Youtube Manager
City, STATE, 01/2014 - 08/2016
  • Posted original content to client website, updating pages to align with current branding strategies.
  • Posted useful, creative and timely content on social media, blog and website.
  • Proposed creative ideas to engage followers with different content types and formats.
  • Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
  • Assessed data gleaned from social media activities and campaigns and made suggestions to improve effectiveness.
  • Planned, produced and edited video projects to maximize engagement.
  • Produced content assets to activate strategies across web and social marketing channels.

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Resume Overview

School Attended

  • CUNY York College
  • Cebu Institute of Technology- University

Job Titles Held:

  • Marketing Specialist
  • Senior Care
  • Customer Solutions Specialist
  • Administrative Assistant
  • Customer Relation/Summer Sales Intern
  • Youtube Manager

Degrees

  • Bachelor of Science - BS
  • High School Diploma

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