Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in data entry, excel, word, power-point, switch boards etc . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Patient-focused quality service
  • High-quality customer service
  • Switchboard management
  • Greeting customers
  • Clerical support
  • Curriculum development
  • Research abilities
  • Presentation skills
  • Sales strategy familiarity
  • Data collection processes
  • Self-directed
  • Public relations expert
  • Problem solving
  • Reporting sales
Work History
03/2013 to Current
Marketing Representative Sp Plus Corporation Playa Vista, CA,
  • Achieved or surpassed monthly and yearly sales goals on consistent basis
  • Distributed advertising and marketing collateral to store locations
  • Forecasted marketing trends based on previous data to adjust campaigns and maximize sales
  • Mentor and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning
  • Identified appropriate marketing channels and target customers for campaigns
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams
  • Collected and analyzed consumer data, including demographics, preferences and purchasing trends
11/2009 to 03/2013
Dispatcher Steel Dynamics, Inc. Sherman, MS,
  • Maintained updated and detailed records of calls in physical and electronic database
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
  • Documented all changes in computer tracking system
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Directed investigations to verify and resolve customer or shipper complaints
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Reported carrier-performance metrics and monthly costs reports to executive team
  • Coordinated quarterly business reviews alongside senior management
  • Picked up incoming stock and delivered materials to designated locations
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Drafted budgets, monitored warehouse costs and reduced expenses when possible
  • Established long-term customer relationships through prompt and courteous service
  • Picked products for specific routes according to pick sheets
  • Maintained accurate stock records and schedules
  • Performed clerical work such as sorting mail, restocking supplies and typing documents
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays
01/2007 to 06/2009
Educator Cold Spring Harbor Laboratory Cold Spring Harbor, NY,
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations
  • Used positive reinforcement techniques to promote patience and other good behaviors in children
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children
  • Enforced rules and managed behavior through developmentally appropriate discipline
Expected in 06/2007
High School Diploma:
West Valley High School - Hemet, CA
Expected in
Associate of Science: Behavioral Sciences
Mount San Jacinto College - San Jacinto, CA,
  • Certified Pharmacy Technician (CPhT)

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Resume Overview

School Attended

  • West Valley High School
  • Mount San Jacinto College

Job Titles Held:

  • Marketing Representative
  • Dispatcher
  • Educator


  • High School Diploma
  • Associate of Science

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