Enthusiastic Community Manager dedicated to achieving property management goals, adept at keeping residents engaged and happy with a strong sense of community. Eager to support the Board by providing information regarding any payment or outstanding collections, maintenance and all pertinent information and documentation required to keep the Board apprised at al times. Offering 7 years of related experience in the field. Dedicated individual with a passion to Improve properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Strong communication skills, flexible, highly organized, detail oriented , multi tasked able to meet deadlines with superior work ethic and confidentially.
- Research and trend analysis
- Brand Building
- Marketing
- Insurance Knowledge
- Social Media
- Market Strategy
- Appointment Setting
- Business Development
- Market Analysis
- Employee training
- Communications management
- Strategic Planning
- Customer demographics
- Budgeting
Milford, MA, 05/2020 - 12/2020
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Distributed advertising and marketing collateral to store locations.
- Acquired, developed and frequently serviced over 256 new accounts in 90 days.
- Attended monthly meetings representing Orlando region for corporate management.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
Clearwater, FL, 10/2018 - 05/2020
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Validated rental eligibility by using Olen Living 's verification process.
- Collected rent and tracked resident payments and information in Yardi.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Administered operations to handle needs of tenants at property.
- Kept meticulous records of all correspondence between management and tenants.
- Held high approval rating and percentage of customer loyalty.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Coordinated resident events from breakfast on the go to holiday parties.
Richmond, VA, 01/2014 - 10/2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Drove operational improvements which resulted in savings and improved profit margins.
City, STATE, 03/2007 - 12/2013
- Property management for Homeowners and Condominium Association in a portfolio capabilities, while collaborating closely with the directive of the board to enforce their governing documents, while adhering to the provisions of the State of Florida 720 & 718.
- Execute the decisions, directive, and policies approved by the board of directors.
- Responsible for making sure HOA fees were paid in a timely fashion and issuing late notices, follow up with collections And proper notices.
- Responsible for getting application for new homeowners ready for board screening.
- Located and screened vendors to comply and abide with current budget.
- Assist board or CPA with developing an effective fiscal year budget.
- Over see maintenance staff and make sure daily or long term goals are met.
- Handled special assessment of paint, resurfacing and roof projects. To include payment of draws, making sure to follow protocols for liens release.
- Developed and maintained courteous effective working relationships with residents to resolve any issues or conflicts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Keep up with all continued education classes and yearly law updates.
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School Attended
- Broward Community College
Job Titles Held:
- Marketing Representative
- Leasing Consultant
- Property Management for the State of Florida.
- Licensed Community Association Manager
Degrees
- Associate of Arts
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