Marketing/Recruiting Communications Manager Resume Example

• Provided primary customer support to internal and external customers in fast-paced environment.
• Investigated and resolved customer inquiries and complaints quickly.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• Trained staff on operating procedures and company services.
• Cross-trained and provided back up for customer service managers.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Managed timely and effective replacement of damaged or missing products.
• Working directly with VP's developing Customer Service training.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Accounts Payable
• Assessed data and information to verify entry, calculation and billing code accuracy.

• Negotiated new and renewal production goals with business development manager
• Contributed ideas and offered constructive feedback at weekly sales and training meetings
• Evaluated the accuracy and quality of data entered into the agency management system
• Assisted Agency Owner with Administration duties
• Data entry, filing, accounting, mailing, ordering supply
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
• Translated business priorities into implementable actions
• Maintained physical and computer-based filing systems
• Managed high call volume with tact and professionalism
• Communicated with existing and prospective clients each week to select appropriate insurance policies
• Customers Claims, Endorsements, billing
• Accounts Payable
• Accounts Receivable
• Collected information from clients before securing accounts, verifying payments and special needs.
• Educated clients on new product and updated account information to maintain high standards of client service.
• Maintained and processed invoices, deposits and money logs.

Customer Service Specialist

• Placed new customer orders and scheduled appointments.
• Claims settings
• Completed routine and complex account updates to resolve problems.
• Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
• Accounts Payable
• Accounts Receivable
• Administration