Service-oriented Account Executive who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Customer service professional with expertise in delivering support services and resolving customer complaints.
Skills
Salesforce knowledge
23yrs Customer Service
Client acquisition Experienced
Outlook/Microsoft/ASAP Experienced
Clerical support
Articulate and well-spoken
Bilingual-Spanish/Advanced
Administration
Data management
Team building
Excellent multi-tasking ability
Organizational skills
Worked With Insurance Companies such Safety,Commerce, Travelers, The Hartford, Allstate
Some Accounts Payable
Some Accounts Receivable
Staff education and training
Work History
Account Manager, 06/2021 - Current Final Staffing Usa – , ,
Managed 100+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Liaised between account holders and various departments.
Oversaw new business development and customer servicing.
Listened attentively to client feedback and worked with product development team to introduce new services.
Expanded sales by 50% by facilitating client satisfaction and renewing customer relations.
Input data into system and recorded order updates with 50% accuracy
Documented all Policies contract paperwork, expenses and resource utilization for accurate and compliant record keeping.
Monitored social media and online sources for industry trends
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
Developed insights on marketing campaigns to assess performance against goals
Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
Worked with recruiting teams and human resources representatives to accomplish hiring objectives
Managed recruitment team and educated and mentored new advisors
Recruited top talent to maximize profitability
Elevated new business opportunities while implementing effective networking strategies
Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
Maintained excellent attendance record, consistently arriving to work on time
Supervised administrative operations, including hiring processes and vendor relationships to maintain smooth operations
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Input purchases and reconciled accounts within Software, upholding Number% accuracy for all updates.
Negotiated new and renewal production goals with business development manager
Contributed ideas and offered constructive feedback at weekly sales and training meetings
Evaluated the accuracy and quality of data entered into the agency management system
Assisted Agency Owner with Administration duties
Data entry, filing, accounting, mailing, ordering supply
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Translated business priorities into implementable actions
Maintained physical and computer-based filing systems
Managed high call volume with tact and professionalism
Communicated with existing and prospective clients each week to select appropriate insurance policies
Customers Claims, Endorsements, billing
Accounts Payable
Accounts Receivable
Collected information from clients before securing accounts, verifying payments and special needs.
Educated clients on new product and updated account information to maintain high standards of client service.
Maintained and processed invoices, deposits and money logs.
Clerk/Secretary/Administration, 06/2001 - 09/2004 Law Auto Rental – , ,
Customer Service Specialist
Placed new customer orders and scheduled appointments.
Claims settings
Completed routine and complex account updates to resolve problems.
Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Accounts Payable
Accounts Receivable
Administration
Education
High School Diploma: , Expected in 1988 - Madison Park HS - Boston, MA GPA:
Completed 4 yrs HS with 2 yrs Accounting/Banking coursework
Certificate : Continue education Personal lines, Expected in 2014 - MA Insurance Library - Boston, MA, GPA:
Recipient Property & Casualty course Certificate
Certificate: Certified agent for RMV CVR program, Expected in 2009 - MASSDOT - Boston, MA, GPA:
Additional Information
"Jessica's enthusiasm, communication Skills and professional demeanor was what our customers continually raved about and the reason they continued to turn to Ercolini for all their insurance needs." ~ Patricia Wood, CIC/Owner, Ercolini Insurance LLC.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
