Superior communication and interpersonal skills required to develop appropriate rapport with client companies, associate employees and internal staff.
State Farm InsuranceOwatonna, MNMarketing Manager
Start Date: January 2001 End Date: March 2003.
Call clients in for appointments.
Update clients files, scheduling, filing.
Entering data into computer.
Pro Staff/Attero/Rust ConsultingFaribault, MNCustomer Service Representative
Start Date: September 2002 End Date: August 2011.
This was a temporary position, working on an as needed basis.
Answer incoming calls from claimants asking questions about lawsuits and information they have submitted, what they qualify for, what information they should send in, and if they are going to receive any money.
Trouble shoot any problems with payments or information that client said they sent in but we were not showing received.
Quality control employees work to make sure they are doing their work correctly, scan employees work into excel to see how much work they are doing.
Make labels in excel for claim forms, transcribing, entering data into computer.
Isis I & II.
Masterson Personnel/JostensOwatonna, MNCall Center Representative
Start Date: January 2009 End Date: May 2009.
This was a seasonal position on an as needed basis.
Take incoming calls for graduation announcements for college students.
Take orders for announcements and enter into computer, take payments over the phone.
Trouble shoot orders received incorrectly and make corrections.
Start Date: 09/30/2013 Supporting the essential operation of the office.
Responsible for developing and maintaining the client base through professional and discretionary Temporary Employee placement and providing superior customer service.
Complete orientations for clients.
Complete payroll for a variety of clients.
Determining the course of action for Temporary Employee performance issues that may include coaching, counseling, progressive discipline and termination.
Responsible for the compliance and adherence to the state and federal employment laws as well as Standard Operating Procedures.
Administer Application Process in accordance with state and federal law and Masterson Staffing SOP.
Manage and update personnel records through complete and accurate documentation.
Communicate with Temporary Employees to build rapport, respond to inquiries and resolve conflicts.
Communicate with all levels of employees at Clients to build rapport, take orders and provide status reports, monitor attendance and performance, and resolve conflicts.
Administer pre employment paperwork regarding any client requirements, drug screens, background checks, orientation programs, safety training, harassment and discrimination training and awareness in accordance with state and federal law and Client and Masterson Staffing SOP.
Attend check-ins and/or got there calls to monitor customer statisfaction and quality.
Collect and audit timecards, distribute checks and resolve any outstanding payroll problems.
Report all claims of alleged harassment and/or discrimination immediately.
Complete all necessary paperwork for all workers' compensation claims.
Albert Lea ElectricAlbert Lea, MNOffice Clerk
Start Date: November 1999 End Date: December 2000.
Answer incoming calls, invoicing and billing.
Accounts payable and receivable.
Keeping track of employees hours and entering hours into computer.
Greeting customers when they come in to the office.
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Companies Worked For:
State Farm Insurance
Pro Staff/Attero/Rust Consulting
Albert Lea Electric
Alexandria Technical Community College
Minnesota Riverland Technical College
Job Titles Held:
Customer Service Representative
Call Center Representative
Secretarial Certified Nursing Assistant
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