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Marketing Manager Resume Example

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MARKETING MANAGER
Summary
Skills
Experience
Marketing ManagerChancellor Trading LLC | Dubai, UAE | September 2018 - March 2019
  • Exceeded sales and profit goals by supervising all marketing and planning activities.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Executed optimal sales strategies to achieve commercial goals for all markets.
  • Researched market competitors to identify potential new products and service opportunities.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence for water and cigarette markets to maximize outreach.
  • Tracked and reviewed website metrics and measure marketing campaigns, spot trends and proactively adjust strategies.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Strengthened program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
  • Presented monthly sales projections, post mortem analysis and product launch presentations to senior management as head of strategic marketing initiatives.
Branch SupervisorHSBC Bank Armenia CJSC | Yerevan, Armenia | March 2017 - August 2018
  • Encouraged employee development through training, coaching and motivational strategies.
  • Managed teller and customer service representative schedules.
  • Directed facility and grounds maintenance.
  • Helped tellers and relationship managers with resolving customer concerns and securely handling large transactions.
  • Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
  • Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
  • Reviewed patient data, prepared data reports and signed off on release of information requests.
  • Managed departmental inventory and supply ordering.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including [Task] and [Task].
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
Branch RepresentativeHSBC BANK ARMENIA CJSC | Yerevan, Armenia | August 2015 - March 2017
  • Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring customer accounts.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Landed [Number] new customeraccounts through effective customer service and powerful cold-calling scripts.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Cross-sold additional products and services to purchasing customers.
  • Introduced customers to new offerings and updated accounts.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Negotiated and closed deals with minimal oversight.
Branch RepresentativeARMENIAN DEVELOPMENT BANK OJSC | Yerevan, Armenia | July 2013 - August 2015
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring customer accounts.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Cross-sold additional products and services to purchasing customers.
  • Created and implemented store displays, promoting sales and growth.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Introduced customers to new offerings and updated accounts.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Negotiated and closed deals with minimal oversight.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Education and Training
M.D.: Marketing Armenian State University of Economics | | Yerevan Armenia | 2014
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Resume Overview

Companies Worked For:

  • Chancellor Trading LLC
  • HSBC Bank Armenia CJSC
  • HSBC BANK ARMENIA CJSC
  • ARMENIAN DEVELOPMENT BANK OJSC

School Attended

  • Armenian State University of Economics

Job Titles Held:

  • Marketing Manager
  • Branch Supervisor
  • Branch Representative

Degrees

  • M.D. : Marketing

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