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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Dedicated professional concerned for both sides of the equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques. Will apply diverse background in customer relations, sales and collections to future team.
Highlights
  • Quality leadership
  • Excellent written and verbal communicator
  • Self-directed
  • Customer service-oriented
  • Knowledge of leasing and market conditions
  • Fair housing mandates
Education
Sunnyside High Tucson, AZ Expected in High School Diploma : - GPA :
Accomplishments
  • Promoted two pay grades within one month with Cardinal Group Management.
  • Won "Top Leasing Team Member of the Month" for South West portfolio in January of 2015 with Cardinal Group Management.
  • Received 2005 Chairman's Award of Excellence with Inter-Tel/Linktivity.
  • Promoted four times during employment with Inter-Tel/Linktivity.
Experience
Commonbond Communities - Marketing/Leasing Manager - Sol Y Luna Apartments
Milwaukee, WI, 10/2015 - 06/2016
  • Led the leasing team in all aspects of leasing.
  • Compiled and maintained daily/weekly/monthly marketing and occupancy reports to corporate headquarters.
  • Assisted General Manager with various tasks associated with property management needs (roommate issues, staffing issues etc.)
  • Attended annual housing fairs/meetings with university outreach resources.
  • Managed all aspects of leasing in Entrata Performed various lease/system audits for various projects and needs.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Maintained excellent customer relationships.
  • Handled customer complaints personally to verify they were properly handled.
  • Taught, promoted and enforced efficient and ethical practices among on-site staff.
  • Maintained accurate and updated websites and printed materials.
  • Monitored common areas for cleanliness and safety.
  • Worked with upper management as well as the owners to identify, develop and achieve community goals and objectives.
  • Established and implemented leasing goals while managing an effective lease expiration program.
  • Fully abstracted all leases and entered all pertinent information into the Entrata management system.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Regularly updated asset management staff regarding leasing and property status.
  • Prepared and submitted monthly tenant visit logs in a timely manner.
  • Created and updated marketing materials for department programs and properties.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Notified property manager when change in existing tenants circumstances might affect continued eligibility.
  • Maintained tenant relations with regular tenant visits and phone calls.
Cardinal Group Management-Tucson Next Level Apartments - Sol Y Luna Apartments (name Change) - Resident Services Manager/Leasing Team Member
City, STATE, 03/2015 - 10/2015
  • Facilitated in the resolution of roommate/tenant issues for the community of 977 tenants.
  • Advocated for community/team members to provide excellent customer service.
  • Provided mediation services to community members and provided referrals to outside services.
  • Facilitated and executed the full leasing team member responsibilities
  • Managed and executed the dispersion of fines and lease violations.
  • Maintained tenant relations with regular tenant visits and phone calls. 
Cardinal Group Management - Leasing Agent - Tucson Next Level Apartments
City, STATE, 06/2014 - 03/2015
  • Succeeded in learning and executing Cardinal Way of Leasing (CWoL).
  • Maintained compliance through Grace Hill training for Fair Housing and various aspects of property management needs.
  • Updated tenant and unit information to keep current in housing database.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Maintained excellent customer relationships.
  • Maintained common areas for cleanliness and safety.
  • Fully abstracted all leases and entered all pertinent information into the Entrata management system.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Kit Carson RV Park - Property Manager
City, STATE, 05/2010 - 07/2011
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Collected and kept careful record of rental payments.
  • Worked with the owners to identify, develop and achieve community goals and objectives.
  • Handled customer complaints personally to verify they were properly handled.
  • Monitored and documented all income, including delinquencies. 
  • Maintained excellent customer relationships.
  • Leased available units and/or spaces according to customer needs.
  • Made timely bank deposits.
  • Compiled vendor invoices and submitted to accountants.
  • Disbursed petty cash on an as-needed basis to engineering staff and property personnel.
Asset Campus Housing - Business Manager / Assistant Manager - Gateway Apartments
City, STATE, 05/2007 - 2008
  • Collected and kept careful records of rental payments in OneSite
  • Processed Month's End Executive Financial Analysis Reports Voucher vendor bills and submit for payments.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Delegated responsibilities to office staff.
  • Assisted in all aspects of "Turn" ie; walking units, "trashing" units, "punch", and supervised various vendors.
  • Efficiently resolved any and all issues related to residents, staff, vendors, maintenance, security, and corporate.
  • Established new vendor accounts.
  • Created resident appreciation activities.
  • Implemented employee appreciation/disciplinary actions.
  • Implemented record keeping for payments made to the company.
  • Reorganized office and staffing procedures.
  • Led a staff of 17, which included "Community Assistants."
  • Performed timely move in/move out inspections of 114 units/533 bedrooms.
  • Implemented monthly/bi-monthly inspections of heating/cooling in all units, along with smoke alarm systems for maintenance and prevention.
Inter-Tel Inc - Inside Sales / Marketing Coordinator / IHWC Sales Specialist
City, STATE, 03/2006 - 05/2007
  • Conducted lead generated tasks to assist sales team in successfully meeting company goals.
  • Updated and managed the website.
  • Performed regular and timely HTML editing to ensure accurate information was available to interested traffic.
  • Successful in sales for Hosted Web Conferencing and Remote Support.
  • Participated in cold call projects to generate new revenue.
  • Provided training and assistance to new and existing customers.
  • Managed Pay-Per-Click Ads (Google, Yahoo, Business.com).
  • Compiled E-Mail templates to customer outreach sources.
  • Developed and distributed quarterly e-newsletter with tips, new features, and success stories for customers and prospects.
  • Conducted customer satisfaction and product directive surveys for prospects, existing, and previous customers.
  • Handled in-bound calls on a multi-line IP phone system.
Linktivity / Inter-Tel Inc (Acquisition) - Accounts Receivables Manager
City, STATE, 01/2005 - 03/2006
  • Updated PeachTree and Oracle Applications with payments recieved.
  • Compiled demand letters and sent to aging accounts
  • Conducted BTB collection calls to either collect monies or set up payment arrangements with aging accounts.
  • Renegotiated payment terms with dozens of suppliers.
  • Verified details of transactions, including funds received and total account balances.
  • Generated weekly, monthly, quarterly reports according to company policies and needs.
  • Conducted credit verification for potential customers 
  • Conducted month-end balance sheet reviews and reconciled any variances.
Converging Technologies / Linktivity (Name Change) - Telemarketing / Sales Rep
City, STATE, 06/2004 - 01/2005
  • Conducted cold calling to generate revenue
  • New Customer sales
  • BTB Sales
Skills
  • Computer Proficiency
  • 15 years customer service experience
  • 11 years management experience

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resume Strength

  • Length

Resume Overview

School Attended

  • Sunnyside High

Job Titles Held:

  • Marketing/Leasing Manager - Sol Y Luna Apartments
  • Resident Services Manager/Leasing Team Member
  • Leasing Agent - Tucson Next Level Apartments
  • Property Manager
  • Business Manager / Assistant Manager - Gateway Apartments
  • Inside Sales / Marketing Coordinator / IHWC Sales Specialist
  • Accounts Receivables Manager
  • Telemarketing / Sales Rep

Degrees

  • High School Diploma

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