LiveCareer-Resume

marketing human resources intern resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Passionate individual with 5 years of experience in Customer Service roles. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment.

Education and Training
Hamline University Saint Paul, MN Expected in 06/2020 BBA : Business Administration - GPA :
Normandale Community College Bloomington, MN, Expected in 12/2018 Associate of Science : Business Management - GPA :
Thomas Jefferson High School Bloomington, MN, Expected in 06/2014 High School Diploma : - GPA :
Skills
  • Effective communication
  • Honest and ethical
  • Time management
  • Marketing
  • Proficient in Microsoft Office
  • Proficient Google Apps
  • Effective working in teams or alone
  • Fluent in Spanish
  • Customer Service
  • Administrative assistance
  • Document management
  • Multitasking Skills
  • CRM software use
  • Clean driving record
Experience
Harsch Investment Corp - Bilingual Real Estate Agent
Bellevue, WA, 10/2019 - Current
  • Gave buyers physical and virtual tours of properties.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Analyzed housing markets.
  • Maintained database of prospective customers.
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Educated clients on current real estate market and answered any questions.
Hdis - Leasing Consultant
Framingham, MA, 08/2018 - 07/2019
  • Oversaw daily operations, maintenance and administration of various properties.
  • Checked rental eligibility by following Timberland Partners' verification process.
  • Maintained accurate records of all correspondence with and from tenants.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Received rent payments and tracked these transactions in Yardi.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Coordinated and followed up on maintenance requests for residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Tracked all leads using Yardi and followed up with interested parties.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Used effective communication methods to quickly resolve issues among residents.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
M&T Bank - Bilingual Customer Service Representative
Keyser, WV, 01/2017 - 04/2018
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 70+ inbound calls per day and directed to designated individuals or departments.
  • Effectively trained new team members on best practices and protocol.
  • Reviewed account and service histories to identify trends and issues.
U.S. Bank - Bilingual Teller
City, STATE, 01/2016 - 03/2017
  • Processed sales referrals and promoted bank services and products.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

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Resume Overview

School Attended

  • Hamline University
  • Normandale Community College
  • Thomas Jefferson High School

Job Titles Held:

  • Bilingual Real Estate Agent
  • Leasing Consultant
  • Bilingual Customer Service Representative
  • Bilingual Teller

Degrees

  • BBA
  • Associate of Science
  • High School Diploma

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