PASSIONATE EXPERIENCED SALES AND MARKETING DIRECTOR WITH A PROVEN TRACK-RECORD PROVIDING SUPERIOR SERVICE TO CLIENTELE AND INTERNAL DEPARTMENTS. TEAM-PLAYER WITH ABILITY TO ADAPT TO CHANGING BUSINESS CONDITIONS IN A FAST-PACED, GOAL-ORIENTED ENVIRONMENT. INSPIRED TO UTILIZE PROFESSIONAL SALES EXPERIENCE WITH RECENT MBA DEGREE FOR THIS POSITION. ACHIEVEMENTS ACCOMPLISHED THROUGH POSITIVE LEADERSHIP AND TAKING ON NEW CHALLENGES WITHIN THE SOCIAL WORK AND BUSINESS ENVIRONMENT.
*Facilitated program development for 4 programs (pre-adult, male and female adult programs); oversaw the training, supervision, implementation and evaluation of specialized programs.
*Wrote a minimum of $2K in Annual Premium per week through marketing and sales strategies.
*Utilized strategic management skills when implementing departmental changes
*Tracked employee hours, set monthly schedules and worked with outside payroll company
*Participated in Quality Improvement measurements
*Demonstrates strong attention to detail with multimillion dollar policies, and driven by deadlines for sales and team projects.
*Proficient in Microsoft Word, Power Point, Excel and Java
*Superior strategic and time-management skillset.
01/2012 to Current
Marketing Director, VPWorld Financial Group － Oak Brook, IL
Provide high-level of customer service to clients regarding EFT payments, monthly statements, submitting all account changes and requests, filed claims, and advising customer of compliance procedures and requirements.
Followed up with customers on past due monthly balances to bring account current.
Self-motivated with daily operations, lead team projects, plan and organize upcoming projects as well as conducting weekly trainings.
Educated families on insurance products, policies and college planning.
Lead agent for starting the claims process (life, accident and property) in a timely and efficient manner.
Made 100 dials a day utilizing leads 360 lead generating program.
Led branch office through several staff changes and business processing; demonstrate high level of leadership through daily motivation, ethical trainings and personal mentoring.
Developed and implemented new and creative marketing strategies to meet monthly goals.
Utilized cross-selling techniques to meet client needs and monthly team/agency goals.
Managed team of 20 by in field trainings and facilitating appointments for new hires.
01/2011 to 01/2012
Residential SupervisorCamelot Schools － DesPlaines, IL
Worked directly with Campus Director to restructure the programing for Adolescent Behavior, Conduct and Mental Health House.
Trained team members on agency approved behavior implementations and strategies.
Monitored and tracked monthly activity budget.
Planned weekly outings and tracked weekly client participation, behavior points for upcoming outings.
Rotated weekend scheduling with colleagues to ensure safety for the campus (5 houses total).
Set monthly scheduling and handled call offs/ no shows from team members.
Reported any medical incidents and followed agency standards.
01/2007 to 01/2011
Activity DirectorGateway Foundation － Lake Villa, IL
Provided high level of customer service to clients and their families regarding personalized treatment plans, weekly assessment, response to activities, family planning, treatment, and overall progress in the program.
Planned, developed, implemented recreation programming for adolescents and adults in a residential facility.
Provided experiential learning opportunities through teambuilding, social skills groups, and community outings.
Utilized strong presentation skills by planning and implementing in-service training for clinical staff on recreation concepts and current case studies.
Managed budget tracking, spreadsheet worked within the fiscal budget and provided quarterly reports to the Program Director.
01/2002 to 01/2007
Therapy DirectorHartgrove Hospital － Chicago, IL
Provided group scheduling of staff for each department, and resolved scheduling conflicts through adept problem and conflict resolution skills.
Implemented music therapy, aquatics, teamwork, sportsmanship and physical education.
Documented patients participation through agency designated documentation standards.
Established and facilitated effective working relationships with all levels of hospital personnel.
Master of Business Administration: Business ManagementAmerican InterContinental University － Schaumburg, ILBusiness Management
BA: ScienceIllinois State University － ILScience Licensed with Illinois Property, Casualty, Life, Accident and Health Insurance Obtained:
Head Chairman of the Parent Advisory Committee (PAC)
Chairperson for Local School Council