marketing director social media manager resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Successful Marketing and Social Media Director bringing 7 years of progressive experience in public relations. Born connector that easily establishes relationships and is known for promoting care and support among partners and others seeking help or service. Excellent record of performance in being a Brand Ambassador, responsible for being the face of a Chick-fil-A restaurant to the community. Responsible for establishing a strong social media presence with a solid representation of core values. Known for being a counselor and nurturer among internal teams and guests while making everyone feel encouraged and valued. Integral in leading, building, and promoting an amazing team during the pandemic and garnering record sales growth.

  • Content Creation
  • Brand Promotion
  • Audience Analysis
  • Problem-Solving
  • Interpersonal Skills
  • Hospitality
  • Creativity
  • Collaboration
  • Team Leadership
  • Public Relations
  • Life Skills Development
  • Relationship Building
Work History
08/2017 to 06/2022
Marketing Director/Social Media Manager Chick-Fil-A City, STATE,
  • Updated web pages and social media profiles with engaging and current content.
  • Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
  • Launched integrated marketing campaign models to enhance prospect engagement.
  • Mentored marketing personnel on best practices and protocols to maximize productivity.
  • Stayed on top of latest updates to company products and trends in customer buying preferences.
  • Collaborated cross-functionally to develop and implement comprehensive initiatives, facilitating smooth new product rollouts and achieving remarkable results.
  • Developed relationships in the community with our partners-in-education, non-profits, churches, and other organizations to support their efforts.
  • Planned successful events, such as Daddy/Daughter Date Night, Military Appreciation, Family Nights, and Holiday Events.
  • Planned and coordinated Team Member Appreciation week and other team events.
  • Facilitated regular team member check-ins and assessments, along with counseling and prayer as needed.
  • Collaborated with Training Director to develop cohesive and organized training program.
  • Collaborated with our HR Director to develop and host hiring/marketing events at KSU housing complexes for recruiting purposes.
  • Performed several other cross-functional duties.
11/2014 to 08/2017
Marketing/Catering Manager Chick-fil-A City, STATE,
  • Gathered customer requests and worked with catering team to implement specifications.
  • Reconciled daily transactions, balanced cash registers, and deposited restaurant's earnings at bank.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
  • Resolved issues or concerns to the satisfaction of involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Mentored front of house personnel on company policies, customer service techniques, and professional communication.
03/1996 to 11/2007
Discipleship/Worship Minister Rapha Frontline Ministries- Larry Reese City, STATE,
  • Carried out church mission by planning and leading worship services, writing messages, and working with church leaders.
  • Selected songs and organized materials for regular worship meetings.
  • Visited, counseled, and prayed with church members to provide pastoral care.
  • Planted and oversaw prophetic discipleship schools in churches within the Southeast.
  • Ministered prophetically in worship and prayer during multiple prophetic conferences at churches within the Southeast.
  • Wrote and produced album of original songs born out of prophetic worship meetings.
  • Oversaw children's ministry and chose lessons to implement.
  • Oversaw women's ministry and led prayer meetings focused on encouraging, prophesying, and discipleship in gifts of the Holy Spirit.
  • Helped to start a number of churches and house churches in GA and FL, all encouraging gifts and fruit of the Holy Spirit to operate.
  • Counseled others to encourage healing and cultivating gifts of the Spirit in their lives.
  • Planned and orchestrated street outreaches and other evangelistic outreach efforts to see communities come together for deliverance and healing.
Expected in 10/2022
Bachelor of Arts: Organizational Leadership
Quest Bible Institute & Seminary - Jacksonville, FL,
Expected in 05/1998
: Program of Study For Licensing And Ordination
Southern Atlantic Bible College - Norcross, GA,
  • Chick-fil-A Pathways Training - Marketing and Hospitality (2017)
  • Rapha Frontline Prophetic Discipleship School - Prophetic Ministry (05/1997)
  • ServSafe School for Certification - Food Safety (04/2019)

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Resume Overview

School Attended

  • Quest Bible Institute & Seminary
  • Southern Atlantic Bible College

Job Titles Held:

  • Marketing Director/Social Media Manager
  • Marketing/Catering Manager
  • Discipleship/Worship Minister


  • Bachelor of Arts

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