LiveCareer-Resume

marketing consultant resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Multifaceted Marketing Manager with strong marketing technology background and expertise in multiple industries. Designed and implemented Number lucrative marketing campaigns in previous year. Superb communications skills and knowledge of marketing metrics enabled achievement of desired results.

Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Skills
  • SEO Practices
  • Market Research
  • Marketing
  • Sales
  • Business Development
  • Social Media
  • Marketing Materials
  • Market Strategy
  • Marketing Strategy Development
  • Marketing Communications
  • Social Media Strategy
  • Social Media Integration
  • Insurance Knowledge
  • Prospecting Clients
  • Budgeting
  • Consumer behavior
  • Software competency
  • Sales Reporting
  • Database Management
  • Graphic design
  • Strategy development
  • Analytics and SEO
  • Research methods
  • Branding
  • Pricing structures
  • Digital marketing
  • Adobe Creative Cloud
  • Customer demographics
  • Sales forecasting
  • Communications management
  • Campaign management
Work History
Marketing Consultant, 02/2021 - 06/2021
Mastercard Purchase North, NY,
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Conducted market research and reported on clients' competition.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Improved relationships between church and community by participating in Type outreach initiatives.
  • Collaborated with leadership in creating weekly bulletins, which were sent to all employees.
  • Traveled nationally and internationally to meet with customers and deliver clear company messages.
  • Consulted with clients on business issues and developed innovative proposals.
  • Determined optimal variation of, and resource allocation to media outlets by analyzing consumer data to meet company's advertising goals.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
  • Collaborated with product development team to effectively modernize and update promotions.
  • Identified appropriate marketing channels and target customers for campaigns.
Customer Service Representative, 03/2020 - 12/2020
Rogers Group Inc Madison, TN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
Customer Service Assistant, 06/2019 - 01/2020
Eastern Metal Supply Mangonia Park, FL,
  • Offered basic technical support for clients on wide range of company products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered customer questions about product availability and shipment times.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.
  • Communicated professionally with colleagues, freelancers and clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Diploma: , Expected in 06/2018
-
Kenwood Academy High School - Chicago IL,
GPA:
Status -

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Resume Overview

School Attended

  • Kenwood Academy High School

Job Titles Held:

  • Marketing Consultant
  • Customer Service Representative
  • Customer Service Assistant

Degrees

  • Diploma

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