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Marketing Agent Resume Example

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MARKETING AGENT
Summary

Talented female team member with over 9 years of experience in customer service and fast pace work. Able to handle high volume work over long shifts without losing focus or skill. Ready for new position offering opportunity to support team and customer needs. Motivated female delivering positive experiences to guests of all ages. Adept at safely managing ride operations. Customer service-driven and considered punctual, reliable employee.

Skills
  • Ride maintenance
  • Issue resolution
  • Sales abilities
  • Customer service expertise
  • Resource distribution
  • Safety assurance
  • Equipment maintenance
  • Amusement operations
  • Safety procedures
  • Customer service
  • Data entry
  • Cash management
  • Strategic planning
  • Conflict resolution
  • Scheduling
  • Team building
  • Recordkeeping
  • Administrative support
  • Budgeting
  • Quality assurance
  • Check payment processing
  • Special dietary requirements
  • Effective customer upselling
  • Conflict and dispute resolution
  • Price memorization
  • Effective sales techniques
  • Flexible schedule
  • Point of Sale (POS) system operations
  • Problem solving
  • Nutritional knowledge
  • Lifts 50 pounds
  • Fluent in Spanish
  • Accurate cash handling
  • Strong team member
  • Organizational skills
  • Service-oriented mindset
  • Customer service oriented
  • Meeting deadlines
  • Outgoing personality
  • Recordkeeping and bookkeeping
  • Produce knowledge
  • Strong communication skills
  • Following regulations
  • Guest and client satisfaction
  • Effective multi-tasker
  • Flexible and adaptable
  • Computer application knowledge
  • Outstanding cleanliness
  • Maintaining floor displays
Experience
01/2020 to 02/2020
Marketing AgentOcmd Marketing － White Marsh, MD
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Oversaw and mentored business development personnel to optimize performance.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Worked with product development team members to optimize product specifications.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for [Location] market to maximize outreach.
  • Forecasted sales numbers and product profitability to determine ideal strategies.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
06/2018 to 09/2019
WaitressOutback Steakhouse － Perry Hall, MD
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Increased sales of key menu items through effective upselling.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updatedrepeat customers on menu changes and updates to maintain quality service relationships.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Prepared salads and appetizers to back up kitchen staff.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Checked order accuracy and food quality before delivering to customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
09/2017 to 06/2018
ServerBuffalo Wild Wings － White Marsh, MD
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Promoted desserts, appetizers and specialty drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Placed reservations through phone and email into [Software].
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Calculated charges, issued table checks and collected payments from customers.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Checked order accuracy and food quality before delivering to customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
01/2015 to 08/2017
Restaurant Crew MemberSilver Spring Mining Company － Perry Hall, MD
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Accepted payments and made change to process transactions.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Washed, peeled, cut and measured recipe ingredients.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Verified orders and bagged items for easy transport.
  • Cooked and prepared [Type] food items by chopping, dicing and [Action] ingredients.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Reviewed contents on food trays to check receiving complete order.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Monitored and counted food stock and supplies to reorder on time.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Received food orders from patients and families, and explained offerings.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Prepared large batches of [Type] food according to standard recipes.
  • Dispensed, poured and mixed water, soft drinks and [Type] beverages.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Washed and sanitized dishes after every use to protect customers.
Education and Training
06/2011
High School DiplomaPerry Hall High School － Baltimore, MD
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Resume Overview

Companies Worked For:

  • Ocmd Marketing
  • Outback Steakhouse
  • Buffalo Wild Wings
  • Silver Spring Mining Company

School Attended

  • Perry Hall High School

Job Titles Held:

  • Marketing Agent
  • Waitress
  • Server
  • Restaurant Crew Member

Degrees

  • High School Diploma

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