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market sales lead resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Energetic Lead Sales Associate promotes excellent customer service skills through dynamic engagement, issue resolution and promotional talents. Drives awareness and accountability to boost store success. Implements solutions for customers and staff in fast-paced retail environment.

Skills
  • Tactful conflict resolution
  • Customer care
  • Mentoring and training
  • Time management
Education and Training
Tarrant County College District Fort Worth, TX Expected in BBA : Business Management - GPA :

In Progress

Experience
Sanmina Sci - Market Sales Lead
Rock Hill, SC, 02/2021 - Current
  • Maintained database of sales information using SalesForce software.
  • Delivered quality customer service while cultivating satisfaction and loyalty.
  • Monitored performance of sales team and implemented methods to close performance gaps.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Cross-trained on different positions to best support team during peak periods.
Central Market HEB - Curbside Specialist, Curbside Shopper
City, STATE, 10/2017 - 02/2021
  • Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Recorded and reported job-related activities to find discrepancies.
  • Oversaw daily functions to enhance business operations.
  • Diminished obstacles and saved time, spearheading special projects through effective resolution.
  • Identified needs of customers promptly and efficiently.
  • Defined appropriate metrics and measurements to drive results.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and decrease labor costs.
  • Served as liaison between departments to implement new improvement plans and changes.
  • Completed ongoing quality checks on perishable products, closely following strict quality assurance guidelines.
Walgreens - Photo Technician
City, STATE, 06/2013 - 06/2014
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
  • Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Completed daily checklists to maximize productivity of photo department operations.
Accomplishments
  • Promoted from Curbside Specialist to Market Sales Lead, in less than 12-months
  • Nominated for Customer Service Award in 2020 and 2021.

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Resume Overview

School Attended

  • Tarrant County College District

Job Titles Held:

  • Market Sales Lead
  • Curbside Specialist, Curbside Shopper
  • Photo Technician

Degrees

  • BBA

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