Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Problem resolution
Project organization
Supervision
Operational improvement
Business operations
Relationship development
Process improvement
Product and service sales
Point of sale knowledge
Store opening and closing
Work History
12/2019 to Current
Market PartnerAce Hardware – Ankeny, IA,
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Identified new targets, developed new business opportunities and presented product lines to customers.
Opened new merchandise and stocked sales floor racks and shelves.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Increased customer satisfaction by resolving Product or Service issues.
Resolved Type problems, improved operations and provided exceptional client support.
Handled Number calls per Timeframe to address customer inquiries and concerns.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.
Transported Product or Service to customer locations Timeframe.
Worked with Type customers to understand needs and provide Type service.
Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings Number%.
Merchandised attractive shelf displays with current offerings to drive store sales.
03/2014 to 03/2015
SupervisorSherwin-Williams – Rochester, PA,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Oversaw and optimized work of Number Job titles performing high-quality Type work.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Tracked and prepared Timeframe reports of sales goals for Product or Service to management.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Measured team performance and reported metrics to leadership team members.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Audited and documented all processes and procedures for new accounts department.
Set overall vision and provided team leadership.
Delegated tasks to others on grooming team.
Maintained compliance with company policies, objectives and communication goals.
Repaired Type equipment to keep jobs moving smoothly, informing Type department of major machinery failures.
Oversaw talented team of Number Job titles by actively communicating project information, remedying issues and delivering positive feedback.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Worked with management team to implement proper division of responsibilities.
Analyzed equipment breakdowns using various troubleshooting methods.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Monitored workshop work flow for Number employees.
Conducted scheduled and impromptu evaluations to assess work performance.
Provided coaching and counseling to Number employees to encourage professional growth as well as meet short- and long-term goals.
Supported Job title to enforce Type regulations, laws and established policies throughout operational stages.
Identified individual employee's unique work styles and adapted management methods.
03/2013 to 05/2014
Sales AssociatePier 1 Imports – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Educated customers on promotions to enhance sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Completed orders through Type system and organized product deliveries to meet customer timetables.
Trained and developed Job Titles in company processes, product knowledge, customer service and selling techniques.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Processed product returns and assisted customers with other selections.
Prepared cash deposits up to $Amount with zero discrepancies.
Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
Developed, marketed and sold full range of Type products, including Product or service and Product or service.
Maintained customer satisfaction while handling Type product returns quickly and professionally.
Increased sales by Number% over Timeframe by offering consultation on products and services and applying customer service and upselling techniques.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant Type products and services.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Education
Expected in 05/2011
Diploma : Mililani High School - Mililani Town, HI GPA:
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