Livecareer-Resume

Market Partner Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries including health insurance, call-center, sales, and restaurant. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Skills

Issue and Complaint Resolution

  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Customer Account Management
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • CRM Software
  • Multi-Line Phone Systems
  • Patient and Empathetic
  • Strong Analytical and Problem Solving Skills
  • Inter-Department Collaboration
  • Complex Product Knowledge
  • Inbound and Outbound Calling
  • Call Volume and Quality Metrics
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency
  • Insurance industry experience
  • Medicare Compliance
  • Call Center Customer Service
  • HIPAA Compliance
Work History
10/2021 to Current Inbound Contacts Rep 2 Lettuce Entertain You Enterprises | Wheeling, IL,
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Effectively communicated with customers about account changes, new benefit products or services and potential plan upgrades.
  • Handled over 30 calls per shift verifying PHI by following HIPPA guidelines, retrieving customer data, presenting relevant policy information and resolving inquiries.
  • Resolved Medicare policy issues over phone with 30+ members daily.
  • Documented all communication with members and inputted information into multiple systems including: Customer Interface, CRM, and Quickstart+.
  • Determined plan premiums and relayed payment and coverage information to members.
  • Resolved member inquiries by investigating and reprocessing claims, communicating policy and benefit information including: copayments, covered services, and special program enrollments, locating in and out-of-network providers, update demographic information across multiple systems, request and send benefit materials to members as requested, and request and verify new ID card information for new policies.
  • Navigated multiple Microsoft Excel sheets to deliver accurate plan and coverage information for special Medicare Group
  • Delivered exceptional level of service to each member by following special Medicare call flow documents, scripts and metric scoring systems.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Utilized Genesys softphone system to answer, dial, and transfer member calls.
  • Adhered to scheduling compliance policies by monitoring Workforce Optimization to meet 92%-100% score.
  • Communicated with leadership while simultaneously performing job duties by using systems such as Microsoft Outlook, Microsoft Teams, Zoom, and Cisco Webex.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy, empathy, and professionalism when dealing with members and leadership.
  • Facilitated trouble-shooting skills and communicated with Help Desk to resolve any technical or system issues.
04/2019 to 09/2021 Distrubutor Lettuce Entertain You Enterprises | Austin, TX,
  • Generated 268 clients and secured $400,000 in sales.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new partners on customer service, back office operations, marketing strategies, and organizing strategies.
  • Worked independently with minimal supervision.
  • Maintained high levels of product knowledge and solutions to covert retail shoppers into VIP customers through strategic social media marketing
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Exceptional computer skills
  • Built and cultivated long-term quality relationships with over 268 clients by addressing needs and providing superior customer service over the phone, through email, social media, and text.
  • Maintained current knowledge of all evolving changes in the beauty industry
  • Attended weekly sales meetings and corporate convention trainings
  • Met or exceeded sales monthly
  • Maintained relevance and fluency on company offerings and industry trends
  • Presented professional image consistent with Monat's brand values.
  • Liaised between VIP clients and customer support team to quickly resolve issues.
  • Developed, maintained and utilized diverse client base
  • Facilitated sale of hair, skincare, and wellness products to customers.
  • Generated advertising content weekly through applications canva, unfold, tezza, and splice.
  • Contributed to event planning for multiple events to promote sales quarterly
  • Informed customers of promotions to increase sales productivity and volume.
09/2017 to 11/2020 Server Texas Roadhouse | City, STATE,
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing rate of return customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Checked over 50+ daily IDs to verify ages and uphold Delaware liquor laws.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Trained new hire employees and attended special trainer events
10/2014 to 01/2017 Aquisitions Specialist Discover Financial Services, DFS | City, STATE,
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Responded proactively and positively to rapid change.
  • Received inbound customer calls related to credit card applications and balance transfer requests.
  • Successfully operated side-by-side computer screens and company computer systems
07/2013 to 08/2014 Server Buffalo Wild Wings | City, STATE,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Answered customers' questions, recommended items and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Successfully trained new hires to meet company serving standards
Education
Expected in No Degree | Theatre Arts Randolph Macon College, Ashland, Va, GPA:
Expected in 07/2019 Certification | Personal Training International Sports Science Association, Carpinteria, CA GPA:
Expected in 06/2011 High School Diploma | Amherst County High School, Amherst, VA GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Randolph Macon College
  • International Sports Science Association
  • Amherst County High School
Job Titles Held:
  • Inbound Contacts Rep 2
  • Distrubutor
  • Server
  • Aquisitions Specialist
  • Server
Degrees
  • No Degree
  • Certification
  • High School Diploma

Similar Resume

View All
Market Partner
Market Partner
Market Partner