market manager vice president resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary & Skills

Expertise in banking/finance management with a career distinguished by high performance ~ Innovative and creative leader with vision ~ Passionate coach, with the goal of creating advancement opportunities for team members ~ Analytical, logical and resourceful approach to relationship building and decision making ~ Highly effective strategic planner with exceptional leadership ability ~ Excellent oral and written communication skills ~ Excels in high- pressure environments ~ Excellent project execution ~ Proven expertise in business development.

Work History
10/2015 to Current
Market Manager – Vice President Parkway Philadelphia, PA,
  • Responsible for leading geographic region of retail branch network of 30 team members to include all strategic direction, financial growth/results, and day to day operations.
  • Build and grow Branch Manager team through development plans, 1:1's, consistent coaching, training, and clear communication of expectations that align with corporate objectives.
  • Work with peer group of Regional Sales Managers, collaborating on strategic direction for Retail Branch network, focusing on employee commitment and retention, strategies for customer growth and retention, and increasing sales of products through needs based selling approach.
  • Development of Branch Managers to coach/develop their teams, lead sales process, and execute small business banking sales activities.
  • Support various business lines/business partners (i.e.
  • Business Bankers, C&I Lenders, Treasury Management, Investment Advisors, Mortgage Account Officers) to facilitate successful branch partnerships and achieve shared sales goals.
  • Vermont Retail Captain/Champion of Bank-wide Workplace Banking Program, partnering across business lines to lead virtual and in-person enrollment presentations, employee engagement meetings, and financial literacy workshops.
  • Serve as active member/board member in local community organizations and representing Bank at various community functions.
  • Participate in implementation and management of branch sales incentive program.
  • Adhere to applicable compliance/operational risk controls in accordance to Company and regulatory standards and policies.
  • Promote environment that supports diversity and inclusion.
  • Management and oversight of performance evaluations, promotion submissions, salary recommendations, and performance coaching plans.
  • Certified Consumer Lender, participating in branch origination of Home Equity loans/lines.
07/2007 to 10/2015
Financial Services Manager – Vice President People's United Bank City, STATE,
  • Develop effective annual business plans & quarterly action plans to maximize sales and reduce risk, resulting in outstanding performance by the branch.
  • Leading team of 4 to increase sales results, consistently exceeding goals within Branch Incentive Plan.
  • Coaching team to improve customer interactions through Driving the Customer Experience model; resulting in increased Mystery Shop average scores YOY.
  • Engaging team daily through morning huddles and/or behind teller line mid-day check-ins regarding their performance to track results versus plan, resulting in exceeding their personal goals, as well as overall branch goals and recognition of top performers.
  • Effectively train existing associates by utilizing e-learnings, role-play and lead by example model which has created a branch filled with multifunctional employees, who feel empowered within their positions.
  • Consumer, Residential, and Commercial Lending certified, resulting in meeting and exceeding threshold goals set forth by management.
  • Series 6 & 63 and Life Licensed.
  • Conduct quarterly performance reviews for all associates to ensure employee and company goals are achieved, create performance plans to guarantee future success.
  • Collaborate with GEO partners on joint external calling business development efforts and to ensure client’s needs are met.
09/1999 to 07/2007
Assistant Manager People's United Bank City, STATE,
  • Successfully supervised and coached team of 5 to meet and exceed goals in ever changing banking environment.
  • Effectively communicated with GEO partners in bi-monthly meetings with efforts concentrating on external business development with regards to business services and commercial lending.
  • Conduct annual performance reviews for all sales representatives to ensure employee and company goals were achieved.
  • Handled daily overdraft processing and collections efforts.
  • Managed Commercial Lending portfolio annual reviews/renewals for Market Manager.
  • Consumer Lending certified.
  • Performed all platform responsibilities, including account openings.
Expected in to to
University of Vermont - Burlington, VT

Board Member of Central Vermont Adult Basic Education 2021-present Member, Women in Leadership 2019-present, Member, Stowe Area Association, Stowe, VT 1999-present Member, Lamoille Region Chamber of Commerce, Morrisville, VT 1999-present, Past President/Vice President/Treasurer of North Country Animal League & current volunteer 2007-present.

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Resume Overview

School Attended

  • University of Vermont

Job Titles Held:

  • Market Manager – Vice President
  • Financial Services Manager – Vice President
  • Assistant Manager


  • Some College (No Degree)

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