Market Manager Resume Example Medassets WFS

MARKET MANAGER

Professional Summary

Assistant Director experienced at directing administrative and personnel matters in a 24/7 care facility for patient care. Strong problem-solver with excellent time management skills. Driven to achieve the highest level of client satisfaction through compassion and patience.

Education and Training

Master Degree : Business Administration Health Care, 2011King Graduate School at Monroe College － Dobbs Ferry, NY, USA

Business Administration Health Care

Bachelor of Business Administration : Business Management, 2009Monroe College － New Rochelle, NY

Business Management

Two Years of SLP courses American Phlebotomy Association- Certified Phlebotomist Technician, CPT : Speech Language PathologyMercy College － Dobbs Ferry, NY, USA

2 years shy of completing the Masters.

Skill Highlights

Microsoft Professional Office - Excel, MS Word, Access, Power Point, WFX, MedAssets, Medix (patient billing), Visio,etc Prolucent, Powercampus. Knowledge of Article 28. Lean methodology/Breakthrough.

Knowledge of Regulatory Agency Requirements and mandates, such as Joint Commission, CMS, Department of Justice, DOH, Office of Mental Health Hygiene

Professional Experience

Market Manager
August 2014 to CurrentMedAssets WFS － New York, NY

Responsible for developing and implementing education sessions to develop end-user autonomous use of supplemental staffing protocols and technologies for 11 acute care facilities, 3 Skilled Nurse Facilities and 6 Diagnostic and Treatment Center.
Recruit staff for Nursing, Allied and Non-clinical positions, as requested by the facilities.
Research current market trends to maintain the effectiveness of current contract pricing.
Re-source market contracts on a predetermined timeframe and review rates at mid-contract if/when necessary.
Disseminate best practices with customers and vendors to maximize the utilization of staff and technology.
Manage account services to provide best solutions to our partners Monitor contract terms and compliance within the entire HHC organization.
Provide timely response to customers' critical and special business requests.
Develop and conduct an annual Customer Business Review (CBR).
Build and solidify business relationships with CNO level management.
Lead the temporary staffing onboarding process within Workforce Solutions (WFS) products and services (Contracts, technology, consulting) Increase customer utilization of contract portfolio offerings: Nursing, International Nursing, Contract, Rapid Response and Disaster staffing.
Supports the Corporation's internal operating procedures Manages technology deployment and standardizes process Upholds rigorous agency service levels and credentialing requirements Participate in adhoc projects for the Nursing Staffing Offices Provide support to the staffing offices Provides contract training to agencies when needed Liaison between facilities, networks, Central Office, agencies and WFS Recommend measures to facilitate meeting open labor needs Responsible for scheduling end users with training sessions Ensure all agency staff adheres to policy when flu season arrives Monitor reports for facility submission Partner with Nurse Education to develop a standardize orientation and training for supplemental staff Liaison between vendors and Accounts Payable Assist nursing staff with quarterly projections for creation of purchase orders Ensures that staffing offices procures using correct rates.

Compliance Director
June 2014 to August 2014New York College of Health Professions － Syosset, NY

Responsible for faculty's compliance Oversee HR staff at the College Met with Director of Students Services to discuss College's Policy and Procedure when students or faculty had issues.
Recruit faculty staff for the College.
Reported to the President of the College all non-compliance items- provided the President with a monthly report.
Monitor staff submission to NYS of institution annual report, mid-point self-study review standards of quality, examples of compliance and suggested documentation.
Ensure that all students completed their clinical rotations and intensive courses prior to graduation.
Ensure State Licensing examination results and job placement request were reported to the State and clearing house to demonstrate the successful completion of the education of its graduates.
Meeting with staff to review student's academic success.
Submit record of compliance to State with its program's responsibilities under HEA Title IV including; student default rate data, and the result of its audits with programs review.
Review all students'academic advice.
Work with Admissions to enroll students in the monthly open house.

Assistant Director
December 2009 to June 2014HHC Bellevue Hospital Center － New York, NY

Responsible for all logistical operations and support the Nursing Business Administration Office.
Recruited Temporary RNs and support staff through the MedAssets Technology platform.
Follow up on all patient complaints and ensure that the facility complies to meet CMS standards.
Managed the complete credentialing process for all temporary staff.
Developed relationships between Bellevue Hospital Center and staffing vendors.
Ensured candidate's meet eligibility for the position hired for, and ensure all credentialing criteria and/or requirements are current.
Oversaw the 2.5M staffing office budget and documented all procurement, invoicing and timesheet expenses utilizing (GHX) and MedAssets (WFX Broadlane).
Completed periodical staff evaluations using PeopleSoft HR.
Ensured all nursing staff complete their annual training, including but not limited to corporate compliance training.
Managed six (6) direct reports.
Delegated assignments based on staff competence and priority of patient care utilizing the department on-call triage classification system.
Prepared the departments for JCAHO surveys to ensure all policies and procedures are in compliance.
Conducted NDNQI RN survey for employee satisfaction and staff engagement.
Planned, organized, directed and evaluated the quality of care rendered in the units.
Coordinated environmental unit inspections to ensure patient and staff safety and compliance.
Led education classes for National Patient Safety Goals to meet Joint Commission and Centers for Medicare and Medicaid Services standards.

Internship
September 2008 to December 2009Visiting Nurse Services of NY － Bronx, NY

Assisted with VNS complex managed care system to update all patients' progress report.
Provided support to Ten (10) staff members, to ensure that all tablets, small notebooks, synchronized with the VNS managed care technology system for submission of reports.
Prepared agenda for monthly staff meetings Developed and maintained minutes and implemented new strategies.
Provided translation services for Spanish speaking clients when needed.

Volunteer
September 2007 to September 2008Learners Leaders Volunteer for Public Schools － Bronx, NY

Assisted Kindergarten teachers with daily lessons.
Successfully helped the students with any academic issues.

Director of Sales
April 2004 to April 2006SSD Business Solutions － Branford, CT

Organized online marketing strategies to market web hosting, networks, e-commerce, advertising software and web development.
Increased company sales by fifty percent (50%) nationally and forty percent (40%) internationally.
Led and presented product to new and existing clients.
Developed virtual training programs.
Maintained ongoing relationships with new clients.

Coordinating Manager
May 1997 to March 2004Metropolitan Hospital Center － New York, NY

Performed diverse administrative and clerical duties.
Prepared correspondences, prioritized, coordinated, delegated and monitored quick correspondence response for the Chief Operating Officer's signature.
Coordinated travel arrangements for senior staff to attend meetings.
Maintained inventory and ordering of supplies as needed.
Prepared minutes for senior staff meeting, transcribed, and distributed the minutes for the senior staff approval.
Handled departmental payroll and petty cash.
Provided assistance to finance department with all purchase requisition's form.
Provided coverage for the case management department when needed.

Languages

Bilingual Spanish (fluent).

Skills

academic, Accounts Payable, acute care, administrative, advertising, agency, billing, budget, Business Administration, case management, clerical, CMS, consulting, Contracts, CPT, clients, documentation, e-commerce, finance, HR, inventory, invoicing, notebooks, Director, market trends, market, meetings, Access, Excel, Office, Power Point, MS Word, networks, Nursing, Online marketing, patient care, Patient Safety, payroll, PeopleSoft, Phlebotomist, policies, pricing, procurement, progress, protocols, quality, quick, Research, safety, sales, scheduling, Spanish speaking, Bilingual Spanish, Staffing, surveys, Technician, training programs, translation, travel arrangements, triage, Visio, web hosting, web development

Resume Overview

Companies Worked For:

MedAssets WFS
New York College of Health Professions
HHC Bellevue Hospital Center
Visiting Nurse Services of NY
Learners Leaders Volunteer for Public Schools
SSD Business Solutions
Metropolitan Hospital Center

School Attended

King Graduate School at Monroe College
Monroe College
Mercy College

Job Titles Held:

Market Manager
Compliance Director
Assistant Director
Internship
Volunteer
Director of Sales
Coordinating Manager

Degrees

Master Degree : Business Administration Health Care , 2011
Bachelor of Business Administration : Business Management , 2009
Two Years of SLP courses American Phlebotomy Association- Certified Phlebotomist Technician, CPT : Speech Language Pathology

Market Manager Resume Example

Resume Score: 90%

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