Successful manger and sales leader with over 15 years' experience coaching team members and exceeding sales goals. Seeking to leverage my years of knowledge and experience in a dynamic sales culture where I can coach and lead a team in meeting and exceeding expectations.
Market Leader IV/Cluster Manager January 2015 to CurrentBB&T Bank － Kennett Square
Susquehanna Bank 1st quarter 2014 small business loan growth of a $1,000,000.00 Susquehanna Bank 3rd quarter 2013 small business (commercial leasing) top producer with $350,000.00 in sales Wachovia Bank 1st in Lancaster Region for 2010 achieving 184% of goal by March 2010 Kennett Square branch increased service quality scores by 6% from 82% up to 88% in the second quarter of 2014 & 2015 West Sadsbury branch increased service quality scores by 12% from 76% up to 89% in the second quarter of 2014 Achieved small business loan goal for Kennett Square and West Sadsbury branches maintaining an average of 146% since June, 2014.
Exceeded small business loan for Kennett Square and West Sadsbury branches achieving 132% for 2013.
Kennett Square branch increased overall branch scorecard from 88% up to 128% for the 2014 campaign year.
West Sadsbury branch increased overall branch scorecard from 125% up to 148% for the 2014 campaign year.
Coach and lead branch staff in attaining branch goals in service, sales and client retention.
Manage and lead the perfect client experience to bank and no-bank clients.
Responsible for the balanced growth, servicing, and profitability of the Bank's deposit products Provide leadership and coaching to all members of the branch sales teams to ensure maximum performance and attainment of personal goals and improvement plans.
Actively participate within the community and other civic events.
Coach branch staff in living the BB&T Mission, Vision, and Values within the assigned cluster branches.
Market Manager January 2010 to January 2015Susquehanna Bank/First National Bank of Chester County/Graystone Bank
Kennett Square and Parkesburg, Pa Developed, implemented, and guided three branches within the region, from a business, sales and technical perspective Conducted daily and monthly coaching session with branch managers around branch goals and service quality using the customer service, satisfaction and loyalty report.
Coached the branch staff to implement sales and customer service goals to ensure execution of marketing plan through observations, activities and expectations.
Developed relationships with other business lines within the bank to achieve sales and service goals Managed and attained small business goals for Kennett Square and West Sadsbury bank branches Proactive engagement within the Kennett Square, Parkesburg and West Sadsbury communities Monitored and coached staff based on consumer satisfaction metrics to improve and satisfy customer relationships Assisted customers through the product and loan sales process by listening and cross-selling to meet their overall financial needs by utilizing customer needs assessments.
Branch Sales Manager January 2004 to January 2010Wachovia/ Wells Fargo Bank － Lancaster, Pa
Developed branch employees through coaching and observations Attained branch goals by implementing a focused sales strategy Reached and maintained company service quality standards Recruited, hired and trained branch staff Managed branch book of business Reinforced bank goals, quality service through one on one coaching Developed branch strategic planning to reach bank goals.
Instore Branch Manager January 2002 to January 2004PNC Bank － Harrisburg, Pa
Developed instore-branch employees through coaching and observations Attained branch goals by implementing a focused sales strategy Reach and maintained company service quality standards Recruited, hired and trained instore-branch staff Reinforced bank goals and quality service though one on coaching Developed branch strategic planning to reach bank goals Company Projects: Co-developed a customer needs assessment form to help with deepening and enhancing the customer experience for South East PA region.
Developed a small business training class for the Delaware West Region to enhance the product knowledge of the region.
Bachelor of Science : Business AdministrationKaplan UniversityGPA: GPA: 3.98/4.0Business Administration GPA: 3.98/4.0
Bachelor of Science : Business Administration Finance, December 2017Business Administration Finance
Member of Kennett Square Masonic Lodge #475
*Member of Ubar Grotto MOVPER of Lancaster, PA