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market delivery logistics manager resume example with 18+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

People first, proven Supply Chain and Operations Manager Professional with over 15 years of success delivering top performance and customer service satisfaction. Customer- Employee Centric oriented Professional who embrace employee's development and talent retention. Experienced Professional proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment, contract and policies integrity. Dedicated and organized Professional highly skilled in Operations, supply chain, logistics and transportation flow management. Background in business management with additional training in distribution and team building. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.

Technical Profile
  • Microsoft Office 365: Teams, Word, Excel, Outlook, PowerPoint, and OneNote
  • Database management, Power BI, JIRA
  • Transportation Management System WMS/ Blue Yonder
  • Route Optimization: DMS
  • Customer Relationship Management (CRM)
  • Workforce Central, Workday
  • Medallia
  • PeopleSoft/ Oracle
  • Zoom
Skills
  • Bilingual: Spanish and English
  • Work Ethic and Dependability
  • Time management
  • Problem solving
  • Listening and Communication
  • Employee Relations, Retention and Talent development
  • Distribution And Warehousing
  • Policy And Procedure Adherence
  • Profit And Loss Management
  • Transportation Activity Management
  • Customer Management
  • Negotiating
  • Logistics
  • Data Integrity
  • New Business Development
  • International Purchasing
  • Supply chain distribution
  • International purchasing
  • Relationship building
  • Supply Chain Management
  • Training and Development
Work History
09/2020 to 02/2023 Market Delivery- Logistics Manager Waste Connections | Sidon, MS, Pompano Beach, FL
  • Fostered operational excellence by adopting and implementing business best practices focused on speed, quality and productivity leveraging, people, process and technology resulting in higher employee engagement and overall customers satisfaction
  • Led transformation program across Business Units and other Cross dock terminals utilizing new technology, 3PL partnership, leadership, IT and operations teams to launch first eco-system creating roadmap for new ecosystems.
  • Monitored logistics performance and identified improvement opportunities maintaining strategic Cross- functional partnership with distribution center, transportation, selling stores, 3PL's, last mile carriers, Export companies and vendors by utilizing continuous improvement tools meeting KPI
  • Served as Subject matter expert on store operations and reverse inventory processes, piloting reselling program, Inventory logistics with 3PL & 4PL, carriers, vendors, DC, Liquidation, Outlets partners reducing damaged inventory rate to 6%
  • Oversaw team of leaders and associates, promoting culture, providing day to day guidance, training as well as individual feedback as needed to create safe, collaborative and goal-oriented working environment
  • Spearheaded reselling process with Outlet locations by managing inventory movements, stock levels, current sales trends and network availability increasing Outlets margin and sales by 20%
  • Collaborated with asset protection, inventory control, financing, and operation analyst teams weekly testing processes, levering data to confirm process gaps with stakeholders creating new store operations processes for network.
  • Tracked production and quality control systems to proactively identify deficiency and Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
  • Reviewed established business practices and improved processes to reduce expenses.
02/2014 to 09/2020 Operations Manager The Louis Berger Group Inc | Ok, OK, Port Saint Lucie, FL
  • Validated execution of Installed sales programs, safety, CRM, 3PL, Freight flow, Expenses, Back and Front-end operations using Daily Checklist and interactions with direct reports
  • Empowered store team to share knowledge and teamwork through mentor program resulting in cross-trained supervisors and subject matter expects for stores
  • Directed teams on implementation of sales strategies, operation excellence and financial performance (P&L) by providing daily guidance and support resulting on sales increase of 12%
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Mitigated business risks by working closely with staff members and assessing performance
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Assisted in recruiting, hiring and training of team members
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
11/2011 to 02/2014 Area Operations Manager Lowes’s Companies, Inc | City, STATE, Fort Lauderdale, FL
  • Led training, development and operations excellence focus across south Florida Market by executing Company programs and encouraging shared knowledge, resulting in multiple promotions for hourly and leadership roles
  • Conducted business reviews and stores visits focusing on areas as Inventory / Sarbanes-Oxley, Last Mile experience, Employee training and store operations resulting on passing score over 86% for all 15 stores
  • Pioneered initiatives such as Omni- channel/ parcel shipment experience resulting on additional 45 stores company wide
  • Worked with store managers teams on training their teams creating Market SME (subject matter experts) to support operations training and on-boarding programs and sustains operations excellence
  • Devised and executed training plans for new and existing staff to support competency and compliance
  • Enforced compliance with local, state and federal regulations and company standards
  • Mitigated business risks by working closely with staff members and assessing performance
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
07/2004 to 11/2011 Administrative/ Zone Manager Lowes’s Companies, Inc | City, STATE, Fort Lauderdale, FL
  • Provided sales floor support through daily employee coaching and engagement to enhance omnichannel service experience in-store, on-line, and in-home increasing profit by 7%
  • Supported Grand openings for Miami Area stores establishing sales culture for store and surrounding market by direct focus on team building and acquisition of talent through recruiting, hiring, training & coaching of sales team
  • Inspired culture of personal responsibility and contribution at all levels through clear and predictable cadence of accountability resulting on highly engaged teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Retail company.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Analyzed and improved performance across zone using sales metrics and performance reports.
Education
Expected in 02/2022 to to Certification | Supply Chain Management Rutgers, The State University of New Jersey, New Brunswick, NJ GPA:
Expected in 08/2017 to to Certification | Organizational Leadership Lowe's University , NC , GPA:
Expected in 02/2002 to to Associate of Arts | Business Administration And Management EAN , Colombia , GPA:

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Resume Overview

School Attended

  • Rutgers, The State University of New Jersey
  • Lowe's University
  • EAN

Job Titles Held:

  • Market Delivery- Logistics Manager
  • Operations Manager
  • Area Operations Manager
  • Administrative/ Zone Manager

Degrees

  • Certification
  • Certification
  • Associate of Arts

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