Market Champion Resume Example
Multi-talented With any task I'm assigned , and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Experience with Customer service and sales with over four years of experience in Sales , customer service , management , and customer solutions . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Any Task and training in Any skill. Motivated to learn, grow and excel in Any industry.
Ambitious With sales with three years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
- Effective liaison between customers and internal departments.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Optimized customer support by establishing collaborative service environment.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Stocked merchandise each Monday , clearly labeling items, arranging according to size or color and preparing attractive displays.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Developed and recorded videos for use in later courses or by remote learners.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Greeted customers with warm smile and offered assistance with various wireless needs.
- Explained different features of various products and services, including plans with unlimited minutes and Coolfeatures.
- Upsold accessories and warranty programs to customers by carefully explaining benefits.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
- Counted cash in register drawer at beginning and end of shift.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Consistently managed 20 person staff, effectively resolving issues, which resulted in top ranking out of two teams.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Increased customer satisfaction ratings by 100% by quickly and accurately solving problems.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Collaborated with team of 25 in the development of sales weekend.
- Documented and resolved Issues which led to Amazing results..
- Supervised team of thirty or more staff members.
- Outbound telephone marketing
- Market awareness
- Marketing techniques knowledge
- Local market forecasting
- Marketing initiatives
- Online marketing mastery
- Promotions and marketing strategies
- Sales
- Sales pitching
- Sales strategizing
- Sales negotiation
- Sales techniques
- Sales Proposals
- Complaint resolution
- Sales expertise
- Training development aptitude
- Strategic sales knowledge
- POS systems expert
- Account Management
- Technical support
- Wireless technology
- Wireless Networking
- Strategy implementation
- Event planning
- MS Office
- Team Building
- Team Management
- Relationship Development
- Supervision
- Organization
- Customer Service
- Continuing education in Buisness administration.
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Resume Overview
School Attended
- Hampton High School
- Liberty University
Job Titles Held:
- Market Champion
- Sales Expert
- Customer Service Manager
Degrees
- Diploma
Bachelors : Business Administration
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