LiveCareer-Resume

market analyst resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

A highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Quantitative and Qualitative Analysis
  • Relationship Building
  • Team Collaboration
  • Data Collection and Analysis
  • Customer Demographics
  • Microsoft Office
  • Problem-Solving
  • Customer Service
  • Computer Proficiency
  • Microsoft Office Suite
  • Customer Meeting Organization
  • Team Leadership
  • Time Management
  • Customer Inquiries and Responses
Experience
01/2013 to 04/2023
Market Analyst Kemper Belle Rose, LA,
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
  • Summarized raw data and analyses and made recommendations based on findings.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Developed and used specific methodologies for collecting and analyzing marketing data.
  • Determined best methods to meet research objectives and produce useful data.
  • Created graphical illustrations to share market research insights.
  • Compiled targeted or exhaustive marketing data based on needs of specific research projects.
  • Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
  • Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
  • Built research instruments and drafted questions for digital, traditional and in-person surveyes.
  • Trained interviewers in proper techniques to collect relevant and reliable data.
12/2007 to 06/2012
Customer Service Medicines and Non-Medicines Koch Industries, Inc. Longview, TX,
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Received and processed client payments and updated accounts.
  • Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
  • Employed effective selling techniques by promoting product benefits and influencing decision-makers.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Submitted orders by referring to price lists and product literature.
  • Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
  • Researched product specifications and technical information to offer updated and accurate information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
01/2003 to 11/2007
Administrative Assistant Vinueza Architects City, STATE,
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
Education and Training
Expected in 09/2002 to to
BBA: Business Administration
Army Polytechnic School - Quito,
GPA:
Expected in 09/1988 to to
High School Diploma:
La Providencia - Quito,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Limited
Negotiated:

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Resume Overview

School Attended

  • Army Polytechnic School
  • La Providencia

Job Titles Held:

  • Market Analyst
  • Customer Service Medicines and Non-Medicines
  • Administrative Assistant

Degrees

  • BBA
  • High School Diploma

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