I have been managing the service department at Great Oak Landing on the Fairlee Creek for the last three years, catering to between two and three hundred customers per year. I handle all the day to day operations of my department, including managing five employees. I have extensive experience dealing with customers and handling different customer service situations. I am very task oriented and self motivated, and I refuse to put my name on anything that I am not 100% satisfied with.
-Accuracy and Precision
-Excellent Driving Record
In my first year of managing my department, our total revenue increased by nearly 25%, and we have maintained steady growth since then.
Marina Service Manager03/2014 to CurrentMears Great Oak LandingChestertown , MDI run all the operations of the marina service department, which includes managing the marina detailing crew, handling all the haul outs and launches of the boats, operating the marine travel lift, and handling all the scheduling and billing. There are roughly 300 slip holders at the marina, and my department usually caters to around 200 of them per season. I have extensive experience in dealing with customers and handling a multitude of customer service situations.
Dock Hand/Assistant Dockmaster06/2009 to 03/2014Mears Great Oak LandingChestertown , MDI worked as a general laborer at Great Oak while I was in college, performing many different duties, including manning the fuel dock, assisting boaters, and general maintenance around the marina.
Set Up Crew06/2008 to 08/2008Washington CollegeChestertown , MDThis was only a short term position. The college had just finished building the new arts building on campus and needed people to move equipment from the temporary storage into the new building. I also built most of the work tables and storage cabinets in the theatre workshop.
General Laborer06/2007 to 09/2007Bay Grass EnterprisesGalena, MDI worked as a general laborer for a small construction company, which unfortunately ran out of work and had to make layoffs, and being the lowest man on the totem pole I was layed off. I still learned a great deal about renovations and also how to spot and diagnose potential problems in the house, especially those stemming from handyman work.
Bachelor of Arts: Economics2013Washington CollegeChestertown , MD