Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional offering certified supervision in manufacturing. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Windows XP/Vista
  • Communication
  • Organizational skills
  • Leadership
  • Critical thinking
  • Team building
Process Support Specialist, 04/2019 to 07/2021
ZoetisWillow Island, NE,
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted in technical support process refinement to improve customer service and support.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
Manufacturing Production Supervisor, 03/2013 to 04/2019
PepsicoGranby, CO,
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Trained, developed and counseled employees to develop high performing team.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Supervised, trained and evaluated over 30 employees in Dry Blending industry.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Dry Blending Operator, 01/2011 to 03/2013
Aurora PlasticsCity, STATE,
  • Blended large batches of products by weighing raw materials and mixing with industrial-sized equipment.
  • Weighed ingredients and checked specifications to complete accurate plants.
  • Received incoming loads of raw materials, inspected shipments and moved to storage areas for future production needs.
  • Prepared formulations for plastic products and ran machinery to complete efficient blending.
  • Executed SOPs of company recipes to create commerical/custom products with precise specifications.
  • Observed and tended to conveyor systems to keep machinery fed with materials.
  • Measured ingredients for use in production processes.
  • Checked quality of mixed products at specific intervals in production process.
  • Set up, operated and maintained equipment and reported breakdowns to supervisor.
  • Adhered to all safety protocols to minimize accidents and avoid workplace mishaps.
  • Completed changeovers and wash downs of equipment, changed screens and assembled socks with no unnecessary delays.
  • Reviewed work specifications to determine product and material requirements.
  • Adhered to packaging instructions such as meeting weight, label requirement and formula integrity targets.
  • Maintained thorough and accurate production records to achieve or exceed regulatory and internal standards.
  • Sifted products through screens and bagged finished materials for transportation to next workstation.
Education and Training
: , Expected in
Kent State - Twinsburg, OH,
  • Completed professional development in Supervision.
  • Completed coursework in Enhancing Interpersonal Communication Skills, Managing Discipline, Crash the Barriers: Build Your Team, Making Great Decisions, Turning Conflict into Collaboration, and Motivating Employees.
  • Promoted from temp to hire to Production Supervisor, in less than 4 years.
  • Created highly effective new re-work program that significantly impacted efficiency and improved operations.
  • Led team to achieve Leadership award " Entrepreneurially Driven", earning recognition from upper management and financial reward.

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School Attended

  • Kent State

Job Titles Held:

  • Process Support Specialist
  • Manufacturing Production Supervisor
  • Dry Blending Operator


  • Some College (No Degree)

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