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Manufacture's Technical Sales Representative /Territory Sales Manager Resume Example

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MANUFACTURE'S TECHNICAL SALES REPRESENTATIVE /TERRITORY SALES MANAGER
Professional Summary

Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage. Extensive dedication to strategicically expanding new network connections, promoting products, and expanding territories.

Skills
  • Sales closing proficiency
  • Sales presentations
  • Territory Management
  • Ability to maintain the highest level of confidentiality, diplomacy, and integrity
  • Excellent verbal, written, and interpersonal communication skills
  • Contract negotiation and review
  • Review of contracts with changes and updates
  • Systems and software programs; MS Office: Word, Excell, Powerpoint, and Outlook
  • Easily adaptable to new procedures and software
  • Advanced multi-tasking skill under diverse situations
  • Business strategy development and planning
  • Account management
  • High productivity with positive personality
  • High regard for customer satisfaction
  • Technical ability
Work History
Manufacture's Technical Sales Representative /Territory Sales Manager11/2018 to CurrentHummel & Associates LTD; NJ, CT, MA, PA, Milford, NJ
  • Led targeted training programs to educate staff on product benefits and functions.
  • Workeddiligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Attracted new clientele and developed customer relationships by hosting product-focused training events.
  • Motivated and mentored sales employees to enhance presentation, negotiation, and customer relations abilities.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Offered new and existing customers profitable products to maintain strong territory-wide revenue.
  • Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed recruitment, training and development for highly effective sales team.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities, as well as aligning worker and company priorities.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Service Writer10/2016 to 11/2018Ditschman Flemington Ford Lincoln, Flemington, NJ
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Consulted with customers to assess service requirements and produce accurate orders within designated timeframes.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine vehicle services.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Kept desk and service areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback to service managers.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Trained new personnel regarding company operations, policies and services.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals and outcomes.
  • Assisted 30 customers in an average 8 hours by answering questions, responding to inquiries and handling telephone requests.
Mechanical Technician06/2012 to 10/2016Chris' Citgo, Kingwood, NJ
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Coordinated installation of systems, machinery and components.
  • Performed troubleshooting, diagnosis, and repair of automotive equipment.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Identified mechanical problems and determined best solutions for correction.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Trained customer employees and managers on machine use and maintenance.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Performed maintenance duties and safely handled chemicals and solutions.
Education
Delaware Valley Regional High School, Frenchtown, NJHigh School Diploma, 06/2015
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Resume Overview

Companies Worked For:

  • Hummel & Associates LTD; NJ, CT, MA, PA
  • Ditschman Flemington Ford Lincoln
  • Chris' Citgo

School Attended

  • Delaware Valley Regional High School

Job Titles Held:

  • Manufacture's Technical Sales Representative /Territory Sales Manager
  • Service Writer
  • Mechanical Technician

Degrees

  • High School Diploma , 06/2015

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