Customer service detailed-oriented professional, hardworking and outgoing team member versed in management principles and policy procedures.
Experience
Manpower Analyst/Budget Assistant, 05/2012 to Current Department Of Defense – Arlington County, VA, United States
Responsibilities include all in/out processing of new employees.
Maintain and process all employee records such as new hires, terminated, transfers, promotions, performance reviews, awards and increases using DCPDS a HR management software.
Responsible for processing payroll for the whole directorate totaling 850 employees.
Created and managed more than 850 confidential personnel records.
Other responsibilities were serve as a Budget Technician for Non-Appropriated Funds (NAF) program for the Army's Family Morale and Recreation (MWR) and community and family support operating programs and their interrelationships and funding channels.
Assist in the development of reporting requirements for the preparation, collection, justification, and submission of budgetary data.
Review, analyze, edit and consolidate budget submission for assigned activities.
Monitor the execution of approved budgets, to include obligations, expenditures and/or income.
Assist with the overall issuance of NAF execution reports and maintaining the financial integrity of applicable database/financial information.
Conclude all process through input of data on OLVR, SMIRF's, and FMBS.
Budget Technician/NAF Payroll Technician Supervisor, 10/2009 to 03/2012 Caterpillar – Atlanta, GA, United States
Serve as a Budget Technician for Non-Appropriated Funds (NAF) program for the Army's Family Morale and Recreation (MWR) and community and family support operating programs and their interrelationships and funding channels.
Assist in the development of reporting requirements for the preparation, collection, justification, and submission of budgetary data.
Review, analyze, edit and consolidate budget submission for assigned activities.
Monitor the execution of approved budgets, to include obligations, expenditures and/or income.
Assist with the overall issuance of NAF execution reports and maintaining the financial integrity of applicable database/financial information.
Responsibilities also include processing the payroll for the NAF/FMWR employees totaling 675.
Created and managed more than 675 confidential personnel records.
Military Pay Technician, 03/2009 to 10/2009 Serco N.A – City, STATE, United States
Perform comprehensive review of military pay transactions including a variety of determinations such as entitlements, special incentive pays, and debt collection for active service members, retirees, and separated members.
Examine documents for propriety, completeness and accuracy.
Ensure pay actions are correct from a regulatory standpoint.
Perform reviews of pay transactions upon request of service member or other authority, Enter pay transactions with great precision into the organizations automated pay system to determined the reason for rejection and make necessary corrections in the automated pay system.
Provide additional training to coworkers as well as soldiers in the separations section involving the examination of military pay transaction to ensure timely, accurate, and efficient processing of military pay transactions to include propriety of payments or the need for collection.
Assist Inspector General (IG) addressing Congressional by performing research and making corrective actions when necessary.
Facilitate Finance Separation Briefings to Service Members.
Coordinate and work with DFAS-IN to insure uniformity in the treatment of financial accounting transactions and document flow; to reconcile discrepancies.
Knowledgeable in financial regulations, laws, and requirements that include Department of Defense and Army Regulations.
Administrative Assistant , 01/2009 to 04/2009 CYSS/MWR Central Registration – City, STATE, United States
Composes and type routine office correspondences.
Preparation of reports for meetings and orientations.
Interviewing of personnel for job placement.
Provide information about households and do accurate billing inquiries, resolve any payment issues, and refund if applicable.
Answer telephones, ascertain nature of call and direct caller to appropriate staff, take messages or personally provide desired information.
Provide customer service expected in a First choice organization.
Coordinate vacancies and reservations for hourly care program as required.
Senior Mortgage Broker, 06/2004 to 07/2008 Gulf Coast Mortgage – City, STATE, United States
Work as an Independent contractor as a licensed Mortgage Broker.
Dealing with many wholesale banks in finding the right financing for clients for the purchase or refinancing of their homes.
Worked closely with builders in providing them with construction loan programs for their potential clients.
Achieved many things, including building a client base throughout the years and a referral base beginning from real estate agents to builders.
Broker of the Year 2005 & 2006 * $100,000.00 Club in 2004, 2005 & 2006.
Head Teller/ Branch Operation Manager , 2000 to 06/2004 Southtrust Bank – City, STATE,
Responsible for a total of 4 tellers, making sure that all were in balanced and all transactions were in place.
Made sure that all monies were orders from Federal Reserve, and that our vault was in balance.
Processed all large transactions and deposits.
Made sure that all policies and procedures were being followed, took the time to train all new tellers that were being hired.
Coordinated all necessary trainings that needed to be taken.
Education
Bachelor of Science: Business Administration , Expected in 2015 Ashford University - San Diego, CA GPA:
Coursework in Business Administration
Coursework in Marketing
Recipient of Dean's List/ Spring 2012, Spring 2013, Fall 2013
Languages
Fluent in Spanish
Skills
Customer service, Data Analysis
HR Software/Microsoft Excel, Microsoft Office, Powerpoint
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