LiveCareer-Resume

managing partner resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Innovative hospitality management professional with ample experience in energetic customer service environments. Strong leadership and relationship-building skills. Organized and diligent, with superior attention to detail and strong communication skills. Experience in leading Property Management System implementations with a flexible and quality-focused mentality. Gifted in handling day-to-day and exceptional situations with a self-directed and level-headed style.
Core Qualifications
  • Property Management System Administrator 
  • Point of Sale System Administrator 
  • Systems Implementation, Configuration and Integration
  • Training and Development
  • Operations Management 
  • Food & Beverage Management 
  • Budgeting and Forecasting
  • Project Management 
Experience
Government Operations Consultant III, POD Manager, 01/2021 to Current
Bloomin' Brands, Inc.Mobile, AL,

In response to the COVID-19 pandemic, I assisted in the overall management of multiple Testing / Immunization Point-of-Distribution (POD) Sites located throughout Broward County.

  • Motivated and supervised teams of approximately 150 clinical and clerical staff in delivery quality community outreach services at each POD Site.
  • Managed all aspects of POD inventory and supply orders, which includes allocations and tracking of vaccine / test kits.
  • Developed testing / immunization protocols, quality assurance initiatives and POD policies and procedures.
  • Conducted routine POD inspections, identifying areas and processes needing improvement and facilitated corrective actions to maximize efficiency and eliminate hazards posed to staff and clients, while ensuring continuous compliance with regulations.
  • Conducted literature and coding reviews to adhere to local state and federal standards.
  • Verified adherence to all applicable privacy and legal requirements, including HIPAA and other local, state and national guidelines.
  • Generated and reviewed incident reports, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Generated daily reports for submission to the State of Florida and Centers for Disease Control, such as Situation Reports, Vaccine Adverse Event Reports (VAERS), etc.
Managing Partner, 03/2020 to 01/2021
Omni HotelsAustin, TX,

With strong, Midwestern family values and genuine hometown hospitality, Culver’s® has proudly served its signature ButterBurgers® and Fresh Frozen Custard since 1984.

In the midst of the COVID-19 pandemic, I joined the Culver's of Jupiter team to improve operational and financial policies, procedures and performance.

  • Managed the configuration, installation and troubleshooting of new applications and software to improve financial and operational success.
  • Set up, optimized and enforced cloud based document management systems.
  • Increased Point-of-Sale system security and performance with proactive changes.
  • Conducted audits of restaurant operations to ensure profitability for workers and corporate partners.
Director of Front Office, 06/2016 to 03/2020
PGA National Resort & SpaCity, STATE,

PGA National Resort & Spa is committed to service excellence as we deliver the #1 Golf Resort & Spa in the Southeast by providing a championship experience for our guests, premium value for our membership, a preferred work environment for our associates and a platform for growth and success in all areas of the operation.

  • Manageed all aspects of Front Office and Guest Services staff including interviewing, on boarding, conducting performance evaluations, coaching and counseling team members and delivering positive recognition.
  • Evaluated and restructured staffing structure to maximize productivity and reduce labor costs by 30%.
  • Fulfilled the role of daily Manager on Duty, managed the execution of Manager on Duty program.
  • Reviewed and responded to guest feedback daily via online surveys and web based platforms.
  • Oversaw all aspects of Front Office operations including arrival and departure experiences, guest service standards and initiatives, room inventory, accounting procedures relating to guest and group billing, etc.
  • Provided administrative leadership of the Rooms Department, overseeing financials, purchase orders and inventory; maintaining focus on maximizing cost control and bottom line profits.
  • Resolved guest concerns promptly and efficiently while maintaining the commitment to provide our guests with a Championship Experience that redefines industry standards.
  • Designed and distributed promotional material to Resort staff regarding most up to date selling strategies and promotions, special events, groups, etc.
  • Managed Front Desk and Reservations Up-Sell Programs, maximizing revenue to highest potential.
  • Maximized room revenue by reviewing house status daily. Conducts daily analysis of rate variance, credit and adjustments reports and maintains close observation of daily house inventory.
  • Managed VisiOnline (RFID-Electronic Key) System and hard key inventory for all resort rooms.
  • Orchestrated and oversaw the implementation and configuration of Guest Text Messaging (Zingle) software. Fulfills the role of System Administrator, executed a variety of improvements including a variety of system integrations.
  • Fulfilled the role of System Administrator for Property Management Systems (VisualOne and Opera), including initiating software maintenance, configuration changes, report generation and analysis, creation and configuration of packages, general troubleshooting and/or managing pending service tickets with software vendor.
  • Lead the Property through two complete Property Management System Conversions. Proficient in a variety of PMS and POS systems, such as: Opera PMS/Micros and VisualOne PMS/Golf Pro/InfoGenesis.
Vice Chair of Dispatch/Operations Committee (Volunteer), 05/2014 to Current
SunFest Of Palm Beach CountyCity, STATE,
SunFest is Florida’s largest waterfront music and art festival. Held annually in downtown West Palm Beach, Florida the first week in May, SunFest attracts more than 175,000 visitors. 
  • Create and manage personnel schedules for all shifts during event to ensure proper coverage of all positions.
  • Receives incoming calls of conflicts and emergencies, obtains and records relevant information.
  • Coordinates and dispatches response teams necessary to resolve situations that arise in a timely manner.
  • Act as a liaison between West Palm Beach Police/Fire Rescue and SunFest personnel.
  • Updates and implements emergency response procedures, dispatch recording system and related documentation.
  • Attends annual post-event review meetings and makes recommendations to management for future events.
Assistant Manager & Regional Trainer, 08/2012 to 06/2016
Jersey Mikes Subs - Corporate Store DivisionCity, STATE,
The core values at Jersey Mikes Subs: Give of yourselves to others, Have fun each day, Work harder than your competition, Better yourself and your team members, and Be profitable. We do not make subs for a living, we serve others and through serving others we find ourselves.
  • ​Established new training programs, efficiently developed and maintained a team that exceeded exceptional customer service while adhering to company policies and initiatives.
  • Constantly evaluated overall operational methods, based on Jersey Mikes policies, and initiated improvements to maintain a high level of excellence.
  • Exercised exceptional communication through strong interpersonal skills to establish and maintain positive relationships with customers, employees and corporate executives.
  • Promptly resolved problems or concerns with exceptional customer service, upholding Jersey Mikes core values to provide service that exceeds industry standards.
  • Created new sales and promotional strategies. Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
  • Coordinated local promotions and community outreach events, including trade shows. 
  • Assisted in the planning and execution of opening 10 new locations throughout the State of Florida, often traveling for weeks at a time.
  • Developed and managed multi-unit marketing strategy plans, based on grassroots methodology, for a variety of regions.
Education
High School Diploma: Culinary Arts, Expected in 2014
Jupiter Community High School - Jupiter, Fl
GPA:
  • Vocational Certificate: Culinary Arts
  • Member of the National Technical Honor Society
  • Community Involvement Academic Achievement Award: 1,700 community service hours
  • Academic Achievement Award: National Restaurant Certification 
Associate of Arts: Business Administration & Management, Expected in 2018
Palm Beach State College - Palm Beach Gardens, Fl
GPA:
  • Part-time Dean's List
Certificate: Hospitality & Tourism Management, Expected in 2020
Florida Atlantic University - Boca Raton, FL
GPA:

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Resume Overview

School Attended

  • Jupiter Community High School
  • Palm Beach State College
  • Florida Atlantic University

Job Titles Held:

  • Government Operations Consultant III, POD Manager
  • Managing Partner
  • Director of Front Office
  • Vice Chair of Dispatch/Operations Committee (Volunteer)
  • Assistant Manager & Regional Trainer

Degrees

  • High School Diploma
  • Associate of Arts
  • Certificate

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