Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Dependable business manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines.
Time management Recruitment and talent development Staff training/development Results-oriented Consistently meet goals Deadline-oriented Conflict resolution Strong work ethic
02/2005 to 07/2015 Managing Partner Darden Restaurants, Inc. | Memphis, TN,
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Credited for playing a key role in generating over $2 million per year in revenues.
  • Executed training programs.
  • Managed day-to-day development issues.
  • Facilitated a fast-paced and dynamic entrepreneurial environment.
  • Managed a staff of 50 people.
  • 10 years of operations experience.
  • 15 years of industry experience.
  • Directed managers of a rapidly growing team.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Translated business priorities into implementable actions.
  • Revised plans as needed to meet changing goals and requirements.
  • Represented the company at conferences and seminars.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Spoke with patrons to ensure satisfaction with food and service Consistently offered professional, friendly and engaging service.
09/2015 to 05/2017 Assistant Manager Wendy's | Fort Washington, MD,
  • Managed team of 30 employees.
  • Served as mentor to junior team members.
  • Oversaw the growth and development of key employees and supervisors.
  • Lowered payroll and food cost through execution of company's systems and procedures.
  • Increased sales through marketing, inside and outside the 4 walls.
Education and Training
Expected in 2003 Bachelor of Arts | Business Management Southeastern Louisiana University, Hammond, LA GPA:
Business Management

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School Attended

  • Southeastern Louisiana University

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  • Bachelor of Arts

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