Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Experienced management and operations professional with broad business knowledge in key fields including SaaS, eCommerce and small business development is seeking to re-engage the software realm after 5 successful years in strategic business investment, development and operation. Driven team leader and relationship builder with a passion to innovate & motivate; Nearly 10 years in business management & development operations, including relevant experience as a project manager and product manager Experience managing cross-functional teams, with firm understanding of Agile methodologies. Additional skills include market research & analysis, financial & budget analysis and web analytics. Firm understanding of SDLC & PDLC; High level of business acumen. Excellent presentation skills.

  • Cross-functional team management
  • Project management
  • Business operations organization
  • Product Management
  • Web Analytics
  • Results driven; analytical
  • Complex problem solver
  • Well organized; detail oriented
  • Big Picture decision maker
  • Adaptable; versatile

Project Management

  • Managed [number] properties and addressed all tenants' issues.

Product Management

  • Managed product

Web Analytics & SEM

  • Performed

Accounting & Finance Management

  • Managed
Professional Experience
Managing Partner, 2012 to 2015
Seasons 52Plano, TX,

Aqua culture product manufacturing & services subsidiary of Blue Ocean Ventures.

Highlighted Projects & Responsibilities:

  • Managed day-to-day operations relating to product innovation, manufacturing, finance and marketing.
  • Handled escalated customer service issues related to product satisfaction, processing errors and billing; worked with resolution team to resolve disputes in a timely manner with goal of customer retention.
  • Worked closely with team members on the planning, research, development, marketing and launch of CoralRX and Thrive Aquatics aquarium care product lines.
  • Performed extensive market research & analysis to identify strategic value, marketplace viability and define opportunity, requirements and value proposition for new product lines.
  • Managed scope, timing, and budget for several company projects & initiatives related to product branding, product planning & development and strategic partnerships, which contributed to 250% increase in revenue from 2012 to 2013.
  • Served multi-functional roles, including planning, research, analysis and budget, in the multi-million dollar Thrive WaterLab project, a first-of-its-kind self contained water testing kiosk, set to launch into pilot program with Petco stores in late 2015.
  • Performed post-launch product management, including partnering with VP of Sales to track consumer satisfaction, competitor actions and monitoring sales and channel performance.
Principal/Project Manager, 2010 to 2012
PrudentialOrlando, FL,

$40 million investment fund specializing in strategic investments in small, tech minded start-up companies and commercial & industrial zoned real estate properties.

Highlighted Projects & Responsibilties:

  • Performed diligence on $1 Million mobile app start-up to ensure marketplace viability by performing data analytics, researching competitive strategies, and executing on-site and remote quality assurance testing.
  • Managed five month re-branding project of an acquired services company which included website re-design and the implementation of new, original graphics, images and content.
  • Conducted review of home automation portfolio company to improve profitability by analyzing inventory management practices as well as human resources operations data. Results decreased inventory loss by 70% and overall operating expenses by 40%.
  • Assisted in business modeling, KPI's, workflows and financial analysis for newly acquired entities.
  • Participated in the negotiation process relating to the acquisition, partnership and operating agreements for all entities.
  • Performed market research & analysis for industrial and commercial zoned investment properties valued at +$20 Million.
Managing Director, 06/2005 to 2010
Harmon International IndustriesSacramento, CA,

Interior Design Showroom and e-Commerce store specializing in high-end children's furniture, accessories and gifts.

  • Co-created and operated e-commerce website and related retail store/showroom.
  • Managed daily operations related to finance, inventory, order processing, fulfillment, and customer service.
  • Worked to foster positive relationships with customers, vendors and advertisers.
  • Handled customer complaints and worked with resolution team to avoid escalation through effective communication and resolution techniques.
  • Utilized both BA & BI technologies to identify and implement growth strategies. Saw increased revenues in each year from 2005 to 2009.
  • Managed buying operations and strategic decision-making.
  • Negotiated advertising contracts and managed budgets for both web and print campaigns.
  • Lead creative team in the development of original marketing content, including company ads and promotions.
  • Managed SEO and PPC marketing campaigns & strategies aimed at increasing visibility & traffic and improving site conversion.
  • Strategies included the utilization of Google Analytics, AdWords, Email blastoffs, direct site promotions and cross-promotional affiliate partnership programs.
QA Analyst, 01/2003 to 04/2005

Provider of software systems for private, post-secondary and for-profit Higher Education Institutions.

  • Worked closely with project managers on strategy, scope and requirements of QA initiatives.
  • Performed a myriad of quality assurance tests on educational software platforms including unit, regression, performance (load) and acceptance.
  • Utilized both black box & white box functionality testing methodologies.
  • Worked successfully with fellow team members on large scale testing projects, including an innovative .NET web portal project in 2004.
  • Recognized by upper management for the creation of web portal “punch list”, which identified nearly 200 unique software bugs within .NET framework that were successfully tested and fixed.
  • Interpreted test results, compared them to established specifications and control limits, and made recommendations on appropriateness of data for release.
  • Worked with software developers to adequately elucidate specific conditions related to user identified software issues.
  • Investigated and/or reported questionable test results.
  • Developed and qualified new testing methods.
, to
Florida International University - Boca Raton, FL
GPA: FIU Merit Scholar International Business FIU Merit Scholar


Associate of Arts: , Expected in 2012
Palm Beach State College - Boca Raton, FL

Florida Honors Society member

Graduated Top 5% of Class


.NET, advertising, Agile, analytics, automation, B2B, B2C, BA, branding, budget, BI, business modeling, content management, contracts, core metrics, CRM, CSS, customer service, decision-making, e-Commerce, Email, Excel, finance, financial analysis, google, graphics, HTML, human resources, Interior Design, inventory management, IT, investments, Java, JSON, market research, mobile, MS Word, negotiation, Power Point, PPC, product marketing, product development, profit, quality assurance, real estate, retail, SEM, SEO, share point, SQL, strategy, strategic marketing, VBScript, web portal, web analytics, website, XML

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  • Palm Beach State College

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