Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
* 33+ years of career experience as a high level employee and business owner. * Applied techniques and strategies in management, marketing, communications, and customer service learned throughout my career to build several business brands that have produced in excess of $400+ million in cumulative gross revenues. * Known throughout my career as effective, capable, efficient, dependable, and decisive with a special talent for building relationships, recruiting, leading, mentoring, managing, and motivating employees to perform and achieve at high levels. * Flexible team player accepting of multiple project assignments then researching, preparing, managing, and delivering those assignments complete, on time and within budget while also providing project follow-up measurements post completion. * Exceptional listener and communicator who effectively conveys information verbally and in writing.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Managing Partner, 01/2007 to Present
Seasons 52Paramus, NJ,
  • As the founding partner, responsible for building the business from the ground up and managing the day to day operations of the business.
  • UST began as a startup prepaid wireless company in 2007 and grew to 3000 customers with minimal profits in its first three years.
  • In 2010, UST established an ownership agreement with Tel-Rite, Inc.
  • to form Life Wireless, LLC to take advantage of a niche in the wireless industry that tapped into federally regulated universal service funding for its revenues.
  • Today, UST is a 40% shareholder of Life Wireless, an Eligible Telecommunications Carrier serving over 1,000,000 customers in 28 states, the USVI, & Puerto Rico.
  • In 2016, Life Wireless gross revenues were in excess of $100 million.
  • Currently act as Consultant (10 Hours per Month) to my son in law, who is President of Life Wireless.
Managing Partner, 01/2007 to Present
Seasons 52Plano, TX, ARG
  • As the founding partner, responsible for building the business from the ground up and managing the day to day operations of the business.
  • The idea for ARG was born through the sale negotiation with DPI Teleconnect for VCI, as described below.
  • During that negotiation, it was learned that DPI had minimal sales, marketing, or agent service divisions.
  • ARG was contracted to transition and maintain the successful relationship with Vertex' 650 retail sales agents who provided the customers on which the sale of Vertex was based.
  • ARG went on to recruit, train, and manage an additional 350 agents in the representation of DPI products and services.
  • ARG continues to provide its sales, marketing, and recruiting services to DPI and other providers.
  • Cumulative earnings of the Vertex sale to DPI from which ARG has benefitted, has reached $16 million.
  • Currently act as Consultant (10 Hours per Month) to my daughter who is President of ARG.
President & CEO, 01/2003 to 01/2007
Marriott InternationalNashville, TN,
  • As the founding principal, responsible for building the business from the ground up and managing the day to day operations of the business.
  • In May, 2003, invested in the start-up of Vertex Communications, Inc.
  • as a prepaid landline service provider.
  • At FYE 2006, VCI was certified and operating in 10 states.
  • VCI had contracts utilizing the services of BellSouth, Sprint, Verizon and numerous other local telephone service providers.
  • VCI had 55 employees working in administration, sales, and a customer / agent relations call center, served in excess of 33,000 consumers and generated annual revenues in excess of $25 million.
  • VCI sold to DPI Teleconnect in August, 2007 in a cash / residual earnings sale.
President, Owner, 01/1998 to 01/2009
Monro Muffler Brake & ServiceMountain View, NC,
  • Purchased my family owned furniture business and became a first time business owner.
  • Over the years, grew the business to add a second location.
  • Added value services such as check cashing, Ryder truck rentals, and prepaid landline and cellular communications services.
  • Increased annual revenues from $250,000 to well over $600,000.
Director of Loss Prevention, 01/1996 to 01/1998
Icu Medical Inc.IL, State,
  • Started the Retail Loss Prevention program from the ground up in the It's Division.
  • Wrote policy manuals and developed employee training programs related to loss prevention, store security, and inventory controls.
  • Developed safety program to raise awareness of customer and employee accidents and handling emergency situations.
  • Streamlined inventory processes, renegotiated contracts with inventory services and alarm / camera companies.
  • Hired and managed LP Managers and implemented loss prevention and audit procedures, interview training and hidden camera install/recording procedures.
  • Participated in Monthly Management Review meetings with company executives and majority shareholders.
  • Overall results in three years as the Division grew from 85 to 147 stores, inventory loss decreased from just over 6.5% of total sales to just over 1.9% of total sales.
Loss Prevention Manager, 01/1995 to 01/1996
Hard Rock Hotels And CasinosAustin, TX,
  • Worked in partnership with District Operations Managers and Store Personnel to minimize inventory loss, maximize store security, and improve employee and customer insurance loss results.
  • Raised awareness of company inventory controls and employee / customer safety standards through training and enforcement of company policy.
  • Responsible for 45 Mall locations throughout the United States.
  • Achieved lowest overall shrinkage result out of 4 Regions of 1.3% of total Region sales.
District LP Manager / Regional Safety Manager, 01/1991 to 01/1995
Big Lots, IncCity, STATE,
  • Responsible for maintaining district inventory loss results in 13 Big Lots stores in the Western Pennsylvania area at or below 2% of total sales.
  • Promoted to Regional Safety Manager in a newly created department after a successful run in LP due to the significant profit drain from employee and customer insurance claims.
  • Assisted in writing company policy to increase training and awareness of on the job employee injuries and customer in-store accidents.
  • Responsible for establishing employee and customer safety programs, store evacuation and emergency management procedures, training, auditing, and improved awareness of work related and customer injuries in 300+ Big Lots stores in the Southeast.
Investigations Manager, 01/1988 to 01/1991
Pinkertons, IncCity, STATE,
  • Performed and managed others in the undercover manufacturing industry and surveillance of worker's compensation claimants.
Security Officer, 01/1983 to 01/1988
Globe Security Systems NuclearCity, STATE,
  • Trained member per NRC guidelines of the 150 man nuclear security team responsible for the protection of persons and property inside and around Oconee Nuclear Station.
Interests
Meg's House - Emergency Shelter Board Member / Donor / Fund Raising for Abused Women and Children *Greenwood Festival of Flowers Advisory Committee Member *Greenwood-Abbeville United Way Charity Review Committee *Cystic Fibrosis Foundation Donor / Volunteer *Tri-County Family Ministries Donor / Volunteer *East Cooper Habitat for Humanity Donor / Volunteer *East Cooper Meals on Wheels Donor / Volunteer *Men's Hike Ministry - Lifepark Church Donor / Volunteer 2
Education and Training
Bachelor of Science: Criminal Justice, Expected in
University of South Carolina - ,
GPA:
Criminal Justice
Reid School of Investigations Retail Theft Interview & Interrogation Techniques Certificate *Wicklander-Zulawski Employee Dishonesty Techniques on Investigating Certificate: , Expected in
Greenville Technical College - ,
GPA:
White Collar Crime Certificate *US Reports / York Risk Services Commercial/Residential Inspections Certificate *US Reports / York Risk Services GL/WC Sales/Payroll Audits Certificate: , Expected in
Jefferson State College - ,
GPA:
Activities and Honors
Skills
ADA, Ad, Advertising, auditing, Brand Development, Budget Preparation, business owner, Business Startup, call center, Hardware, Conflict Management & Resolution, Consultant, contracts, Contract Negotiation, Customer Relationship Management, Customer Service, Documentation, employee training, Event Planning, Filing, Financing, Financial, Fund Raising, GL, Hiring, insurance, Inventory Management / Control, Inventory, Team Building, law, Loss Prevention, Managing, marketing, meetings, Access, MS Office, negotiation, Payroll, Personnel, camera, Press Releases, Procedure Development, processes, Process Improvement, Profit, Program Design, Program Design & Development, Public Relations, Public Speaking, QuickBooks, recording, Recruiting, Relationship Management, Retail, retail sales, Safety, Sales Experience, Sales, Telecommunications, telephone, Vertex
Additional Information
  • VOLUNTEER *Meg's House - Emergency Shelter Board Member / Donor / Fund Raising for Abused Women and Children *Greenwood Festival of Flowers Advisory Committee Member *Greenwood-Abbeville United Way Charity Review Committee *Cystic Fibrosis Foundation Donor / Volunteer *Tri-County Family Ministries Donor / Volunteer *East Cooper Habitat for Humanity Donor / Volunteer *East Cooper Meals on Wheels Donor / Volunteer *Men's Hike Ministry - Lifepark Church Donor / Volunteer 2

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School Attended

  • University of South Carolina
  • Greenville Technical College
  • Jefferson State College

Job Titles Held:

  • Managing Partner
  • Managing Partner
  • President & CEO
  • President, Owner
  • Director of Loss Prevention
  • Loss Prevention Manager
  • District LP Manager / Regional Safety Manager
  • Investigations Manager
  • Security Officer

Degrees

  • Bachelor of Science
  • Reid School of Investigations Retail Theft Interview & Interrogation Techniques Certificate *Wicklander-Zulawski Employee Dishonesty Techniques on Investigating Certificate
  • White Collar Crime Certificate *US Reports / York Risk Services Commercial/Residential Inspections Certificate *US Reports / York Risk Services GL/WC Sales/Payroll Audits Certificate

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