* 33+ years of career experience as a high level employee and business owner.
* Applied techniques and strategies in management, marketing, communications, and customer service learned throughout my
career to build several business brands that have produced in excess of $400+ million in cumulative gross revenues.
* Known throughout my career as effective, capable, efficient, dependable, and decisive with a special talent for building
relationships, recruiting, leading, mentoring, managing, and motivating employees to perform and achieve at high levels.
* Flexible team player accepting of multiple project assignments then researching, preparing, managing, and delivering those
assignments complete, on time and within budget while also providing project follow-up measurements post completion.
* Exceptional listener and communicator who effectively conveys information verbally and in writing.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Managing Partner, 01/2007 to Present Seasons 52 – Paramus, NJ,
As the founding partner, responsible for building the business from the ground up and managing the day to day operations of the business.
UST began as a startup prepaid wireless company in 2007 and grew to 3000 customers with minimal profits in its first three years.
In 2010, UST established an ownership agreement with Tel-Rite, Inc.
to form Life Wireless, LLC to take advantage of a niche in the wireless industry that tapped into federally regulated universal service funding for its revenues.
Today, UST is a 40% shareholder of Life Wireless, an Eligible Telecommunications Carrier serving over 1,000,000 customers in 28 states, the USVI, & Puerto Rico.
In 2016, Life Wireless gross revenues were in excess of $100 million.
Currently act as Consultant (10 Hours per Month) to my son in law, who is President of Life Wireless.
Managing Partner, 01/2007 to Present Seasons 52 – Plano, TX, ARG
As the founding partner, responsible for building the business from the ground up and managing the day to day operations of the business.
The idea for ARG was born through the sale negotiation with DPI Teleconnect for VCI, as described below.
During that negotiation, it was learned that DPI had minimal sales, marketing, or agent service divisions.
ARG was contracted to transition and maintain the successful relationship with Vertex' 650 retail sales agents who provided the customers on which the sale of Vertex was based.
ARG went on to recruit, train, and manage an additional 350 agents in the representation of DPI products and services.
ARG continues to provide its sales, marketing, and recruiting services to DPI and other providers.
Cumulative earnings of the Vertex sale to DPI from which ARG has benefitted, has reached $16 million.
Currently act as Consultant (10 Hours per Month) to my daughter who is President of ARG.
President & CEO, 01/2003 to 01/2007 Marriott International – Nashville, TN,
As the founding principal, responsible for building the business from the ground up and managing the day to day operations of the business.
In May, 2003, invested in the start-up of Vertex Communications, Inc.
as a prepaid landline service provider.
At FYE 2006, VCI was certified and operating in 10 states.
VCI had contracts utilizing the services of BellSouth, Sprint, Verizon and numerous other local telephone service providers.
VCI had 55 employees working in administration, sales, and a customer / agent relations call center, served in excess of 33,000 consumers and generated annual revenues in excess of $25 million.
VCI sold to DPI Teleconnect in August, 2007 in a cash / residual earnings sale.
President, Owner, 01/1998 to 01/2009 Monro Muffler Brake & Service – Mountain View, NC,
Purchased my family owned furniture business and became a first time business owner.
Over the years, grew the business to add a second location.
Added value services such as check cashing, Ryder truck rentals, and prepaid landline and cellular communications services.
Increased annual revenues from $250,000 to well over $600,000.
Director of Loss Prevention, 01/1996 to 01/1998 Icu Medical Inc. – IL, State,
Started the Retail Loss Prevention program from the ground up in the It's Division.
Wrote policy manuals and developed employee training programs related to loss prevention, store security, and inventory controls.
Developed safety program to raise awareness of customer and employee accidents and handling emergency situations.
Streamlined inventory processes, renegotiated contracts with inventory services and alarm / camera companies.
Hired and managed LP Managers and implemented loss prevention and audit procedures, interview training and hidden camera install/recording procedures.
Participated in Monthly Management Review meetings with company executives and majority shareholders.
Overall results in three years as the Division grew from 85 to 147 stores, inventory loss decreased from just over 6.5% of total sales to just over 1.9% of total sales.
Loss Prevention Manager, 01/1995 to 01/1996 Hard Rock Hotels And Casinos – Austin, TX,
Worked in partnership with District Operations Managers and Store Personnel to minimize inventory loss, maximize store security, and improve employee and customer insurance loss results.
Raised awareness of company inventory controls and employee / customer safety standards through training and enforcement of company policy.
Responsible for 45 Mall locations throughout the United States.
Achieved lowest overall shrinkage result out of 4 Regions of 1.3% of total Region sales.
District LP Manager / Regional Safety Manager, 01/1991 to 01/1995 Big Lots, Inc – City, STATE,
Responsible for maintaining district inventory loss results in 13 Big Lots stores in the Western Pennsylvania area at or below 2% of total sales.
Promoted to Regional Safety Manager in a newly created department after a successful run in LP due to the significant profit drain from employee and customer insurance claims.
Assisted in writing company policy to increase training and awareness of on the job employee injuries and customer in-store accidents.
Responsible for establishing employee and customer safety programs, store evacuation and emergency management procedures, training, auditing, and improved awareness of work related and customer injuries in 300+ Big Lots stores in the Southeast.
Investigations Manager, 01/1988 to 01/1991 Pinkertons, Inc – City, STATE,
Performed and managed others in the undercover manufacturing industry and surveillance of worker's compensation claimants.
Security Officer, 01/1983 to 01/1988 Globe Security Systems Nuclear – City, STATE,
Trained member per NRC guidelines of the 150 man nuclear security team responsible for the protection of persons and
property inside and around Oconee Nuclear Station.
Interests
Meg's House - Emergency Shelter Board Member / Donor / Fund Raising
for Abused Women and Children
*Greenwood Festival of Flowers Advisory Committee Member
*Greenwood-Abbeville United Way Charity Review Committee
*Cystic Fibrosis Foundation Donor / Volunteer
*Tri-County Family Ministries Donor / Volunteer
*East Cooper Habitat for Humanity Donor / Volunteer
*East Cooper Meals on Wheels Donor / Volunteer
*Men's Hike Ministry - Lifepark Church Donor / Volunteer
2
Education and Training
Bachelor of Science: Criminal Justice, Expected in University of South Carolina - , GPA: Criminal Justice
Reid School of Investigations Retail Theft Interview & Interrogation Techniques Certificate
*Wicklander-Zulawski Employee Dishonesty Techniques on Investigating Certificate: , Expected in Greenville Technical College - , GPA:
White Collar Crime Certificate
*US Reports / York Risk Services Commercial/Residential Inspections Certificate
*US Reports / York Risk Services GL/WC Sales/Payroll Audits Certificate: , Expected in Jefferson State College - , GPA:
Activities and Honors
Skills
ADA, Ad, Advertising, auditing, Brand Development, Budget Preparation, business owner, Business Startup, call center, Hardware, Conflict Management & Resolution, Consultant, contracts, Contract Negotiation, Customer Relationship Management, Customer Service, Documentation, employee training, Event Planning, Filing, Financing, Financial, Fund Raising, GL, Hiring, insurance, Inventory Management / Control, Inventory, Team Building, law, Loss Prevention, Managing, marketing, meetings, Access, MS Office, negotiation, Payroll, Personnel, camera, Press Releases, Procedure Development, processes, Process Improvement, Profit, Program Design, Program Design & Development, Public Relations, Public Speaking, QuickBooks, recording, Recruiting, Relationship Management, Retail, retail sales, Safety, Sales Experience, Sales, Telecommunications, telephone, Vertex
Additional Information
VOLUNTEER
*Meg's House - Emergency Shelter Board Member / Donor / Fund Raising
for Abused Women and Children
*Greenwood Festival of Flowers Advisory Committee Member
*Greenwood-Abbeville United Way Charity Review Committee
*Cystic Fibrosis Foundation Donor / Volunteer
*Tri-County Family Ministries Donor / Volunteer
*East Cooper Habitat for Humanity Donor / Volunteer
*East Cooper Meals on Wheels Donor / Volunteer
*Men's Hike Ministry - Lifepark Church Donor / Volunteer
2
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School Attended
University of South Carolina
Greenville Technical College
Jefferson State College
Job Titles Held:
Managing Partner
Managing Partner
President & CEO
President, Owner
Director of Loss Prevention
Loss Prevention Manager
District LP Manager / Regional Safety Manager
Investigations Manager
Security Officer
Degrees
Bachelor of Science
Reid School of Investigations Retail Theft Interview & Interrogation Techniques Certificate
*Wicklander-Zulawski Employee Dishonesty Techniques on Investigating Certificate
White Collar Crime Certificate
*US Reports / York Risk Services Commercial/Residential Inspections Certificate
*US Reports / York Risk Services GL/WC Sales/Payroll Audits Certificate
