Committed to addressing customer concerns with speed, accuracy and professionalism. Ability to troubleshoot issues to ensure customer satisfaction while maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Whether I'm supporting our sales team, or working directly with external customers, my measure of success is based on how satisfied my customers are. During the last 16 years, I've utilized my experience in the wireless industry to recruit qualified technical candidates, and resolve technical customer issues in a timely manner. My experience in the wireless industry helped me sharpen my skills in assisting customers with technical issues, and in retaining customers. I've also mastered my customer service skills, which includes ensuring prompt collection of customer payments, and quality customer service.
At Ameritech Cellular, I received awards for having excellent customer service skills proven by letters received from customers commending me for helping them to their satisfaction and being able to provide solutions to retain customers who were considering disconnecting. Mentored new consultants for the Customer Service Department.
Business Opportunity Program
Society of Minority Managers
Assisted students with job recruitment
3D, Billing, Clearpath, com, clients, Customer Service, Customer Support, data base, Information Technology, Inside Sales, Managing, Mentor, office equipment, processes, programming, Project Management, Project Planning, proposals, Proposal, purchasing, Recruiting, Sales, sound, spreadsheets, Telecommunications, UMTS, Vendor Management
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