Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Motivated Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.
Skills
Sales
Scheduling
Interviewing Expertise
Purchasing
Market Strategy
Food safety expertise
Kitchen sanitation master
Food Preparation and Safety
Order Delivery Practices
Cash Handling
Tableside Service
Upselling techniques
Quality control
Weighing and measuring skill
Temperature maintenance
Recipes and menu planning
Kitchen equipment operation and maintenance
Signature Dish Creation
Food Spoilage Prevention
Food inventories
Menu planning
Plating
Work History
Managing Partner, 10/2017 to 05/2020 Bloomin' Brands, Inc. – Independence, OH,
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Pitched in to work line during busy periods or in place of sick employees.
Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waitress, 06/2003 to 06/2017 Hyatt Hotels Corp. – Pittsburgh, PA,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers, handling average sale of $1000. per shift
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Cleared dishes and glassware quickly following each course.
Banquet Bartender, Banquet Server , 01/1996 to 06/2001 Pony Village Lodge – City, STATE,
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification to enforce age regulations for alcoholic beverages.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Set up glassware, liquor and other necessary supplies for special events.
Monitored dietary restrictions and served guests with special needs.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Arranged linens and table settings according to seating plan and event theme.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked ID cards and verified bar guests were of legal age.
Education
GED: , Expected in 03/2000 Southwestern Oregon Community College - Coos Bay, OR GPA:
: Customer Service Skills Certificate, Expected in 07/2000 Southwestern Oregon Community College - Coos Bay, OR GPA:
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