managers assistant resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Responsible and energetic customer service representative offering 10 years of experience in customer service industry. Proficient multi-tasker with ability to manage multiple-line phone system, as well as high level of customers. Looking for a potentially new long term career in a different industry. I would love to have the opportunity to work in a production warehouse making car parts.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
Exceeded specific team goals by partnering with staff to share and implement best practices.
Maintained data confidentiality when inputting [Type] and [Type] information into [Software] system.
Drove customer feedback to deliver information to management for corrective action.
Worked professionally to handle all client, vendor and public guest requirements.
Managed phone calls from clients when [Job Title] was unavailable and provided informative answers to questions.
Resolved [Type] issues quickly and escalated critical problems immediately to [Job title]
Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement [Type] program initiatives.
Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Supported [Job title] by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
Handled all incoming calls and directed callers to appropriate department or employee.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Cashier, 04/2015 - 05/2017 Steves Grocery – City, STATE,
Read weekly sales inserts and monitored price changes.
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Trained new team members in cash register operation, stock procedures and customer service.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Head Server, Cashier, 10/2006 - 04/2012 Carnaggios – City, STATE,
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Helped customers find specific products, answering questions and offering advice.
Trained new servers on menu items and restaurant standards.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Handled end-of-day financial audits and closing paperwork, counting and verifying up to $[Amount] worth in cash and card sales.
Welcomed customers, offering assistance to help find necessary store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
High School Diploma: , Expected in 05/2008 - Central Park Christian School - Birmingham, AL GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.