Innovative and goal-oriented Management professional well-known for creating a positive workplace culture and high-performing teams. Practiced in process standardization, enhancing efficiencies and risk analysis. Focused on increasing revenue, while decreasing expenses and creating a simplified, trainable and repeatable model. An effective leader and problem-solver dedicated to monitoring and streamlining operations with a hardworking mentality in order to maintain quality of services.
Strategic partner to a sales team of 600+ reps, serving as the key point of contact and providing an introduction, training and understanding of procedures and processes
Efficiently lead the RFP process, reviewing incoming opportunities and assembling a dedicated proposal team
Evaluate and balance individual workloads through effective time management, prioritization and organizational skills
Assist with the responses of over 500 RFPs annually. Instrumental in increasing overall win rate from 33% to 42.5%
Identify and mitigate potential risks while developing contingency plans that minimize disruptions to business and produce solutions through to completion
Act as a liaison between sales and supporting departments; suggest strategic direction, outline responsibilities and maintain strict timelines
Resolve or escalate issues that arise from operations that may require coordination with organizational partners and/or C-Level Management
Build financial models, confirm cost drivers and strive to meet sales targets that are in line with departmental goals, corporate aspirations and industry platforms and standards
Collaborate with colleagues to produce a professional customer facing proposal that adheres to company policy. Ensure content is complete, accurate and engaging, despite challenging deadlines
Onboard new employees with training and new hire documentation. Continually identify, develop and execute training gaps
Define and implement team KPIs, goals and role development
Demonstrated ability to cultivate effective relationships with cross functional teams to set realistic expectations in a fast paced, ever changing environment.
Expanded multi-team organizational capacity by collaborating across departments on priorities, functions and common goals.
Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Propel continuous improvements and strategically capitalize on current market trends.
Maximize performance by monitoring daily activities and mentoring team members.
Evaluate employees' strengths and assigned tasks based upon experience and training.
Cross-train existing employees to maximize team agility and performance.
06/2004 to 12/2014
Director of OperationsPlnar – Austin, TX,
Provided suggestions for inefficiencies in work flow processes and controls
Prepared management reports defining and evaluating business requirements and problematic issues, and recommended solutions
Created standardized templates and pricing metrics that decreased turnaround by 50%
Drafted, streamlined and negotiated price points, resulting in signed contracts by using a combination of consultative and up-selling approaches
Averaged 25% growth in proposals
Documented and reported data, adhering to strict deadlines
Established and maintained relationships focusing on repeatable models and strategic partnering
Developed integrated sales tools to identify and drive productivity
Revitalized projects that languished
Set up web model that increased inquiries by 32% with total e-commerce systems through all stages from initial quote to booking
Increased web traffic through research and analyzing operational information, while tracking historical data and trends
Found creative ways to communicate passion for organization's mission despite limited budget and resources
Customer base included LI Profiles, one of Long Island's top grossing providers of RE sales and foreclosure statistics
Increased maintenance renewals by 35% by creating packaged incentives with scaled discounts.
Defined, implemented and revised operational policies and guidelines.
Provided documentation of processes to comply with regulations and company policies.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
03/1997 to 05/2004
DirectorEnsco – Springfield, VA,
Primary point person for product approval and opportunity review process of a worldwide sales team
Customer negotiations, including developing, calculating and authorizing price and business concessions for 250+ reps
Collaborated with a cross functional team to create and implement standardized documents and cost models
Delivered sales training, presentations and pricing tools, completely transforming and improving sales processes and systems
Cut call volume on standard transactions by 75% after roll out
Maintained and increased productivity of sales operations for an independent unit of CA, their
Eseller/Channel program and the Direct Sales division
Reviewed accuracy of transactions and mitigated risks
Identified ways to maximize each opportunity while checking for items that potentially contain elements of concern
Provided creative solutions to unique opportunities and crafted non-standard software licensing models
Verified GAAP for revenue recognition
Determined territory allocations
Monitored adherence to
SAschedule
Maintained forecasting metrics and tracked sales leads and data
Created sales incentive plans and confirmed accuracy and timely payments of commissions
Prioritized and provided support in a fast paced sales environment
Reviewed, approved and executed all new business
Documented and analyzed customer discounts for trends and incremental benefits
Worked in conjunction with multiple teams to ensure pricing and terms were authorized
Calculated, reconciled and tracked commissions
Tracked accounts >$1M with outstanding receivables, providing support to team with data analysis and recommended strategies
Researched and analyzed audit reports.
Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Provided documentation of processes to comply with regulations and company policies.
Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.