Industrious and enthusiastic management professional offering excellent service driven experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully working with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Ready to offer exceptional leadership and planning abilities to take on new role in. Demonstrated expertise in cultivating and managing exceptional teams capable of meeting and exceeding demanding targets. Well-versed in service industry standards and market trends.
Adept individual with more than ten years working as a leader in a fortune five, revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Led team of 12 direct reports managing over 150 employees. Prepared and recommended long-range plans for development of Service Account Management department.
Developed and maintained relationships with customers and suppliers through continual communication and updates.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
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